Excellent
Based on 315 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to the Roamingmood‚ we are a leading online travel agency specializing in providing you with the very best,bargain priced flights and holidays to destinations all over the world. Best Price Guarantee Active Customer Service Secure Booking Process Within 12 Hours Cancellation Policy
Roamingmood (roamingmood.com) has 315 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 28 reviews with 1 star · Clear filters
Luis G.
Hay que tener mucho cuidado. Ofrecen los pasajes a un precio. Una vez hecha la compra te dicen que no pueden mantenerte el precio y y te ofrecen unos más caros. Si te niegas te amenizan con penalidades y además te entra los cargos en la tarjeta que hasta aquí jamás me reembolsaron.
S G.
They overcharged me and didn’t get me the seat assignment I requested on my changed flight. When I called to remedy this, I was hung up on several times. Call your airline directly.
Beth
This company likes to play games. They won't issue your ticket for days and want you to be aware they may charge you more than what you think you're going to pay. Other review sites call them scammers.
Reply from RoamingmoodFeb 10, 2024
Dear Beth, Greetings From Roamingmood We Apologies for the inconvenience caused to you ..!! We have gone thru your reservation as per our findings you are trying to book tickets for Two passengers on last minute flight (International) using Third party card and you are not able to provide the documents to complete the Credit Card Verification Process. When We Requested you to provide the documents you have cancelled your reservation. When the card provided by you is not charged as you are trying to use someone else card to leave United States.That does not make us the scammers as you are not able to complete the credit card verification process We Respond to your query on Social Platform and Scammers does not Respond on Negative Remarks. Any Query please feel free to contact us on [email protected] Regards Support Team
Larisa C.
Son estafadores, mentirosos y ladrones. Se quedan con tu dinero y no confirman ni asignan los vuelos.
G M.
False advertising, illegal data collection, working as bet site when they are a seller's site. EVERYTHING IS WRONG AND THE POSITIVE REVIEWS MUST BE FAKE! The reason they asked for paying by deposit ( they admitted during a call) is to avoid any chance of the client blocking the transaction! Their answer is a blatant LIE! They want you to deposit money so as not to give you any chance of defending yourself against the scam. So, if the company cancel the flight, you lose all your money and YOU CANNOT DO ANYTHING! I defy them to show the FILE of the call! They lie so much , that they say they are responding me in Social Media! But I have NO SOCIAL MEDIA. The card I gave information for them it is an international card and it was done a temporary hold that was successful. So the card has no problems. What they want, as previously said, it is to have a payment for the client which is not refundable, as they make you agree that the fare you pay is not refundable and that you can lose all your money in case the company cancel the flight and they said that in our last call. As previously said, they say that the calls are recorded for "quality purposes". SO I DEFY THEM TO SHOW THE CALL! The only way they have to compensate what they did to me is to issue a valid ticket to the dates and places I booked. They are still lying again and again. They never asked for passport they asked me for A DEPOSIT. Now they are trying to invert morally the situation, in a shameful way. And that now includes xenophobia. They offer a ticket they don't have and they are trying to mask that. Again, I DEFY THEM TO SHOW THE CALL RECORD! DON'T BE FOOLED - Whenever they get your payment information and send an email stating that you have a ticket booked, they will try to force you to adhere to a police in which youa re somehow conceding to lose your consumer's rights. After that they will ask you to pay by money transfer instead of a car to guarantee that you will never see your money agai, in case the company cancel the flight!
Reply from RoamingmoodDec 4, 2023
Dear Passenger, As per your booking Information ...we have requested you to make the payment by different method as you are using card which is billed outside United States and you are traveling last minute from United States as you are not able to provide documents for complete the credit card verification. Your Experience is utmost importance for us Please make the payment using different method or help us complete the verification purpose Regards Support Team ***************************************************************************************************************** Please share credit card copies along with the Government issued ID of Credit card owner on [email protected] Please also share your Visa too and we as a travel company does not want to get Scam by the travelers once you reach your country (Credit card belongs to country of destination). You want tickets which are non refundable and non transferable so we want you to help us assisting with credit card verification process. Scam ? Did you card charged and we have not provided you assistance ? we are replying you on social media and trying to assist you. You are using card which is not billed in United States and yes we want to avoid any scam done by the credit card holder to a travel provider as its not the card used to buy these tickets is not billed in United states and your travel is from United States (Last Minute) Regards Support Team ************************************************************************************************************************************* Dear Passenger, Writing review or your experience with our company and not providing the valid documents to process the reservation will not take us anywhere only if you are using a fraudulent card and trying to scam the company..Tickets can be booked only if you help us to complete the Credit card verification Process else please consider your booking as cancelled. Please be rest assured that no money have been charged from the card provided (Credit card Verification not completed and no Documents received) Please write an email to us on [email protected] for call recording ..We will consider sending you the call recording after consulting with our Legal Team Regards Support Team
Gabriel J C M.
DON'T BELIEVE IN ANY OF THOSE POSITIVE REVIEWS! THEY DON'T HONOR CONTRACTS AND THEY ACT AS A BETTING SITE AND THEY ARE NOT! RUN AWAY FROM THIS SCAM They are lying in their response! I used an international debit card which would credit them immediately! They want a money transfer so that a client cannot have any way to defend him/herself against an USURPATION of money! They want make you sign that you agree with a possible complete lost of your money, in case the company cancels the flight !
Reply from RoamingmoodDec 4, 2023
Dear Passenger, As per your booking Information ...we have requested you to make the payment by different method as you are using card which is billed outside United States and you are traveling last minute from United States as you are not able to provide documents for complete the credit card verification. Your Experience is utmost importance for us Please make the payment using different method or help us complete the verification purpose Regards Support Team *************************************************************************************************************** This post need to deleted as its been posted by the same Passenger and its been responded by Support Team Regards Support Team
Pedro C.
I made a reservation through the application and after paying the cost of the ticket they told me that I had to pay 45.99 more for luggage or they could not issue the ticket, when I contacted the office and refused to pay an extra charge they informed me that They were going to issue me the ticket for the previously agreed price, however the next day they tried to charge the difference without my authorization and they have not yet issued me a ticket
JB
Beware! The customer service is not honest. If you buy from this site and try to make any changes they will charge you more than the flight and additional fees. We canceled and they told us we could use the credit to book with the airline. What they did not state was that the airline will charge you additional fees just to use the credit.
