RoastarReviews of roastar.com

Great customer service with prompt timing for all orders.

Katrina and the production team really went above and beyond when we were in a pinch for our bags. They made sure we got them on time and communicated super well throughout the entire process. We appreciate the crew at Roastar!

Adrienne was awesome with answering all questions! The sample proof arrived and we love it. My team used Adobe Illustrator to have the artwork file ready for press. We are currently waiting for the order to be printed and shipped.

Ana has always been so helpful and delightful to work with. We just had a client cafe announce a grand opening and we hadn't ordered the bags. Ana and the team went out of their way to make sure we had bags on the shelves.

Roastar has great customer service - our service rep, Katrina, is always helpful and insightful whenever we set up a new order. Roastar has seen a different face of our company many times over the last 20 years as preferences and customers change with trends. They've helped us through the art submission process many times. We mostly love Roastar because they treat us so well no matter how small our orders might be compared to the big corporate companies. They offer high-quality bags in low quantities that make sense for our business model so that we can continue operating without sinking all of our funds into paper goods that sit in storage. On top of that, our customers adore the designs our local illustrator paints, and they often comment on how cool the art direction is. We're so thankful Roastar works with raster graphics with the same attention to detail as vector graphics, so that our local illustrator's work can continue to be the face of our roasts. We're hoping for another 20 years in the coffee business with packaging from Roastar!

Ashley K. and Ashley T. were extremely helpful and accommodating throughout the entire process. This was our first time working with Roastar, and the experience was seamless from start to finish. As a state institution, our order came with some unique requirements, and they handled everything efficiently and made the process easy. We had a great experience and look forward to working with Roastar again.

Well, we felt very well taken care of by Ana from the customer service team and by everyone else. It was truly a very good experience. The system works perfectly. Thank you very much.

We’ve grown with Roastar, and they’ve been an outstanding partner at every stage. The bags are high quality, made in the USA, and consistently arrive on time and in full. Just as valuable, their team is approachable, responsive, and precise. They pay attention to the details and make it easy to get answers when we need them. Ashley T., our Sales Administrator, and Ashley K., our Sales Representative, deserve special recognition. Both have been friendly, professional, and genuinely helpful. They’ve offered thoughtful recommendations and useful resources as our needs have grown, and they make the whole process feel collaborative. Roastar has also put real care into the customer experience. Their website is easy to use, and the journey from exploring options and placing an order through proofs, production, delivery, and billing is clear and well managed. We trust both the product and the people behind it, and we’re grateful to have Roastar as a partner. -RocketCup Coffee