Average
Based on 74 reviews
Robly Email Marketing3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OpenGen - Robly's breakthrough OpenGen technology sends your first campaign as you would normally send it. OpenGen will then re-send your campaign 1-5 days later, with a different subject line, only to those subscribers who didn't open your first email.Patent Pending Robly A.I. - Instead of sending your email campaign all at once, patent-pending Robly A.I. sends each email one at a time, at the exact moment your subscriber is most likely to check their inbox.Exit Intent Popups - Instead of a normal sign-up widget, use a pop-up widget with Robly's signature Exit-Intent technology to offer subscribers who are leaving your website incentive for joining your mailing list, and watch your list grow.Optimize Your Campaign - Use Robly's A/B and multi-variant testing to optimize content, call-to-action, subject line, from name, and from email address. Watch your click-throughs skyrocket.
Robly Email Marketing (robly.com) has 74 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
74 approved reviews, newest moderated first
Betsy Hall | Marketing D.
About 1/3 of opens for my customers and me are due to Robly re-sending emails using a different subject line to those who didn't happen to open an email the first time. I feel so good knowing that our audiences don't miss out on important information thanks to the OpenGen feature!
Melanie S.
I love Robly. The platform is intuitive and has all of the features that we need. The reporting features make it easy to see what messages are engaging our people. On the rare occasion when we've had a problem, the support folks have been really helpful and, well, supportive! Highly recommend.
Blake
Things started off really well. Sending speed was fast, delivery was great and it showed through open rates, and customer service was excellent. And then as I continued to increase volume, all the sudden my open rates went from 30% to less than 1%, it takes about 6 hours to send 100k emails, and every time I asked customer service if they could look into it and tell me what happened, all I keep getting told is that "our engineers are looking into it". That's literally all I've been hearing, and then when I started to get frustrated, the customer service rep decided to get snippy with me. I thought my money was as green as everyone else. I'm a paying customer as well, and don't know what happened, but unfortunately it is causing me to start looking for other options.
Taylor
The platform is simply too expensive for small time businesses starting out. They need to offer a more reasonable rate. That is why I am canceling
Reply from Robly Email MarketingJul 23, 2020
Hey Taylor, Jesse Jimison with Robly here, sincerely appreciate your feedback! We're trying everything we can to be as affordable and user friendly as possible for new and small businesses, our starting package for 0-500 active contacts comes out to $19.00/monthly for unlimited sending, archiving, imaging and full access to all of our features. I'd be more than happy to apply a significant on-boarding discount for your first year of service and I would also love the opportunity to walk you through our platform, exclusive features and answer any questions you have. Here's a link to my online calendar so you can lock in a time that works best for you: https://calendly.com/robly Standing by, Jesse
Bruce F.
Their customer service was horrible. Chat support was almost never available. They missed calls. Their customer service manager was rude, curt and like a robot. I was referred to the service by the owners and had my account terminated after only 10 days. They knew the industry I was in and partly cited that as a reason to terminate me. It was hard to setup and when I finally had everything ready they kicked me off. They don't communicate well with each other. My rep knew I needed to sort out my list and they said there were too many bounces. They didn't even give me any notice. Horrible, horrible people to deal with. Stay away!
Reply from Robly Email MarketingJul 23, 2020
Hi Bruce, I understand you had an unpleasant experience with our platform and part of that is due to miscommunication on our end. We apologize that you weren't able to use Robly, but we do not allow pornographic content as it violates our Terms of Service. That kind of content is damaging to our sending reputation, which affects our other customers as well, and we pride ourselves in our deliverability. We wish you the best of luck in finding an Email Service Provider that is a good fit for you.
Jobi
Got recommended to me from a fellow business partner and switched from Constant Contact to Robly. Its easier to use and more cost effective.
Kwanghee C.
We switched to Robly from Constant Contact about a year ago and we have not looked back since. The user interface is so much more intuitive. The reporting is more robust. Managing the our company's numerous email accounts is a breeze with Robly. The OpenGen feature has helped our sales staff book more ad revenue from existing clients and attract new business. We are happy we made the switch.
Ellie W.
Robly has all its tools laid out in a way that makes them easy to use. Building emails is very smooth and goes much faster than Constant Contact. The metrics are also easy to read. There are a few little features I wish they could add, but overall we have been very happy using Robly and it's made our emails look better than ever.
