RoboFormReviews of roboform.com

Reply from RoboFormDec 15, 2025

Hello Martin, Thank you for taking the time to share your feedback. We've taken your concerns into account and will be adding the ability to dismiss the "Fill forms in Chrome-based browsers" autofill prompt in our next release. We appreciate your patience as we work to improve the user experience. We have also sent you a copy of this correspondence directly via email. Should you need any further assistance, please don't hesitate to reach out to our support team at https://www.roboform.com/support

Reply from RoboFormSep 2, 2025

Thank you for taking the time to review RoboForm on Trustpilot. We appreciate your feedback regarding data storage concerns. We wanted to clarify how our security model works. With RoboForm's zero-knowledge architecture, your data is encrypted with your own secret key before it ever leaves your device. This means that even we cannot see your passwords or personal information - it's not stored online "in the clear" but rather as encrypted data that only you can decrypt. You can learn more about our security model at https://www.roboform.com/security That said, we understand you may have a preference for local storage. RoboForm does offer the option to turn off auto-sync entirely, keeping your data stored only on your own devices. You can find instructions on how to do enable this setting here: https://help.roboform.com/hc/en-us/articles/115005524988-How-do-I-turn-off-automatic-sync

Reply from RoboFormJul 23, 2024

Hello Gaurav, thanks for your feedback and thanks for taking the time to speak with us. We located your request for a refund and are investigating why it was not promptly issued. I do see that you have now received it and that this matter is now closed. Thank you for bearing with us. As far as importing, we do offer the ability to import logins, bookmarks, passwords, and safenotes into RoboForm and this seamless. As you noted, LastPass exported credit card information gets imported into RoboForm as safenotes. The reason is that LastPass's export format labels credit cards in a similar way to secure notes, which is why RoboForm imports them that way. I've asked that a note be added in the Help Center article to clarify this, and we've also forwarded to our product team to look into improving.

Reply from RoboFormMar 28, 2023

Hello Irvin, thanks for the feedback. You advised that you do not like being signed out so often from RoboForm and that you would like to create a quick re-signin code. To adjust the timeout period for RoboForm on Windows, see here for instructions. You can set it to as long as 'Don't ask for Master Password', which will prompt once every 30 days: https://help.roboform.com/hc/en-us/articles/115003892771-How-can-I-stop-RoboForm-asking-me-to-enter-the-Master-Password-#BE To enable a quicker option for logging in, you can instead select 'Windows Hello'. This does require installing RoboForm for Windows (not just the extension), but allows you to use your Windows PIN or even biometrics, which can be more convenient than typing in your Master Password. If you'd like any additional assistance with these items please contact our support team at https://www.roboform.com/support We also sent a copy of these instructions via email a few weeks back when we received your review.

Reply from RoboFormJun 3, 2021

Hello Leon, thanks for letting us know. In case you haven't enabled already, make sure you use either/both of our AutoFill integration options: https://help.roboform.com/hc/en-us/articles/115003967692 https://help.roboform.com/hc/en-us/articles/115003226971 If you are still having issues, then kindly reach out to our 24/7 support team at https://www.roboform.com/support and we'd be happy to take a closer look.

Reply from RoboFormJun 3, 2021

Hello Leonard, thanks for reaching out. I see you have since spoken to our head of support and he was able to assist you. Should you require any further assistance please let us know and we'll be happy to help!

Reply from RoboFormMar 23, 2021

Thanks for the feedback and happy to hear our support team was able to assist. RoboForm sends multiple emails and also includes many days worth of notifications within the software about the free 30 day trial of our premium Everywhere service. You can always access your locally stored data using the free version of RoboForm. Premium features include syncing to additional devices, online backup, secure sharing, premium support, and many more. See here for more information on RoboForm Everywhere: https://www.roboform.com/everywhere Best regards, RoboForm

Reply from RoboFormNov 25, 2020

Hello Oliver, thanks for the update and glad we were able to assist you with this.