Rocket RxReviews of rocketrx.com

Reply from Rocket RxOct 16, 2026

Hello Larry, Thank you for sharing your feedback. We sincerely apologize for the delay with your subscription order and any inconvenience this may have caused. A member of our team has followed up with you directly to address your concerns. We appreciate your patience and feedback. Thank you for giving us the opportunity to address your concerns. Warm regards, The RocketRx Team

Reply from Rocket RxOct 1, 2026

Hi there, Thank you for sharing your feedback. We’re truly sorry to hear that you had a negative experience, and we’d appreciate the opportunity to look into what happened and work toward a resolution. Unfortunately, we’re unable to locate an account associated with the information provided in your review. We’ve reached out to request additional details but have not yet received a response. Please contact our team at your convenience so we can gather the necessary information, investigate your concerns, and assist you further. We apologize for any frustration caused and look forward to hearing from you and having the opportunity to address your concerns. Best regards, The RocketRx Team

Reply from Rocket RxAug 11, 2026

Hello Robert, Thank you for taking the time to share your experience. We sincerely apologize for the confusion surrounding your refill and the change in medication format, as well as for the frustration this caused. We understand how important it is for our patients to have clear information about their treatment and to feel confident that their questions and concerns are being addressed. We understand that this experience left you with unanswered questions and concerns. Your query was escalated to our clinical team, who followed up regarding your concerns, and we’re sorry that the overall experience did not provide the clarity and reassurance you needed. A member of our team has also reached out directly to provide additional support, answer any outstanding questions, and work toward a resolution. Thank you for your patience and for sharing your feedback, as it helps us identify opportunities to improve our services. We look forward to continuing to support you and ensuring your concerns are fully addressed. Warm regards, The RocketRx Team

Reply from Rocket RxJul 20, 2026

Hello, Thank you for taking the time to share your experience. We're truly sorry to hear that neither product delivered the results you were hoping for. We understand how disappointing it can be when a treatment doesn't work as expected, especially after trying more than one option. While individual responses can vary from person to person, we never want our customers to feel dissatisfied with their experience. We truly appreciate your thoughtful feedback on our treatments. Your insights are incredibly valuable and help us continue to enhance the experience we provide to our patients. Our team has followed up with you via email and would love the opportunity to learn more about your experience and work toward a resolution. Please keep an eye on your inbox, and we look forward to connecting with you! Kind regards, The RocketRx Team

Reply from Rocket RxJun 24, 2026

Hello Mark, Thank you for taking the time to share your feedback. We truly appreciate your comments, as they help us continuously improve our services. We are grateful that you highlighted our commitment to resolving any issues, whether on our end or with our shipping carriers. Upon reviewing your recent situation, it appears to be another shipping delay on the end of our carrier. Please rest assured that everything is being handled. We recently sent you a follow-up email and look forward to taking care of you, as we always do. Thank you again for your valuable time and support!

Reply from Rocket RxMay 5, 2026

Thank you for taking the time to share this, and we’re really sorry for the frustration. We understand how upsetting it must have been to see an unexpected duplicate charge. A member of our Customer Care team has personally reached out to you by email to help resolve the issue. We really appreciate you bringing this to our attention so we can help make things right.

Reply from Rocket RxMar 3, 2026

Hello, Thank you for sharing your feedback. Your satisfaction is a priority for us, and we’ve reached out to you directly via email to better understand your experience and offer assistance. We’re committed to resolving any concerns and ensuring you receive the support you need.

Reply from Rocket RxFeb 3, 2026

Hello, Thank you for taking the time to share your experience. We truly value your feedback and are sorry for any inconvenience caused by the delay with your delivery. Someone from our team has reached out to you directly through email to provide more insight and assistance. We really appreciate you bringing this to our attention, as it helps us improve our service and ensure a better experience for all of our customers.