Larry B.
First i would like to say that Bill…
First i would like to say that Bill Knight who is the service manager was excellent..He helped me through all the nonsense that I went through to get screen doors replaced.. Now for Wheather Shield and Rockman..We purchased all Windows and sliders from R ockman ( Wheather Shield products). After installation by our contractor who was horrible we had problems with the California slider .After over a year the locking mechanism finally got repaired correctly. From day one the screen sliders never worked properly and we kept trying to get them to fix. After over 2 years they finally ordered me new ones but I had to pay over 800.00.Neither R ockman or W.S. took any ownership of the defect.The replacement that came could have probably come from Home Depot,totally different quality.Was told the original type was no longer avaible..even though the troubles were from day one neither one would give me any warranty on prouduct.I would not recommend Wheather Shield products at all.There are other issues I have with the window and doors but will not get into that.Just take my advice do not use W.S. As far as Rockman goes they seemed to be nice and Jason certainly helped us originally but after a bit it was really only Bill Knight that was a true help.
Reply from Rockman Millwork Window & DoorJun 26, 2020
Thank You for your very straight forward review . I appreciate your words and I have spoken to Jason . Here at Rockman out company strives to provide exceptional service & products on all levels . We will use your review to further step up our game in ensuring that our customers requests are fulfilled in a timely fashion .

