Reply from Rock My ResumeSep 21, 2025
Hi Lindsey,
Thank you for taking the time to share your feedback. We have carefully reviewed your case, from your purchase on August 20 through delivery and all communications. We also revisited your statement about “3–4 weeks of communication,” and that is not accurate — there were periods where responses from your side stopped, which contributed to the delays.
Looking at your qualifications and the roles you were pursuing, we recognize in hindsight we should have not taken you on as a client. We made an exception because of your career coach. While we aim to support our clients to the best of our ability, our services are most effective when a client’s experience is aligned with the positions they are targeting. When expectations are largely unrealistic, frustration can understandably arise, and at times it is directed toward us rather than an acknowledgment of the gap between qualifications and the roles being pursued.
We also noted your comment regarding ChatGPT. While AI tools can be helpful for generating ideas or drafts, they cannot replace the professional judgment, personalization, and industry-specific expertise our editors provide. AI may support parts of the process, but the true value comes from the tailored strategies and hands-on work that ensure each resume is aligned with career goals and market expectations. There is a reason you are still searching for a role and still in need of a professional resume, hence engaging our services in the first place.
However, our mission is to partner with clients respectfully, set achievable goals, and help them position themselves for opportunities that best match their background. While this engagement was ultimately not the right fit, we appreciate your feedback and wish you every success in your continued job search.
