Rockville AudioReviews of rockvilleaudio.com

Sold me a completely bricked system for hundreds of dollars and then told me I could buy another one. Do NOT buy from Rockville Audio.

Shit customer service, can't even answer simple questions and the chat feature reps don't know how to response, have to wait 15mins between responses and then ask 3 times for Glen to finally respond. No professionalism.

the sub was not soldered on one speaker. it was loose, had to buy a solder kit to connect. im giving two stars cause all parts were delivered and the shipping was quick, other than that it is really disappointing that that was overlooked. so far customer service always answers, but we hope we dont have to return anything.

Love their products, definitely high-end products and an affordable price. I use them in all of my vehicle vehicles.

The Rockville RPGBT 15" 1000 speakers arrived, and my disappointment was immediate. I specifically avoided models with FM radio hardware, yet Rockville sneakily installed cheap boards that have FM tuner while hiding that feature behind a panel that gives no indication it's there. At first glance, these speakers seem like a solid, professional setup, but on day one, they picked up music from a local radio station, completely unacceptable. As for sound and build quality, pure junk. I returned them, but Rockville expected me to cover the return shipping for what was clearly a defective product. Their customer service was abysmal, I was hung up on twice, and despite multiple promises that a manager would call me back, no one ever did. They participate in Amazon’s A to Z program, which covers refund gaps for qualified orders like mine, however, Rockville was supposed to cover the return cost, but they refused. This company is in part a scam, selling cheap, karaoke level junk disguised as professional speakers. Avoid them at all costs!

Trash! Save your energy and frustration! Don’t wonder! Just don’t purchase. Horrible customer service and product. I’ve had it 6 months low usage had to return it got it back now cordless mic or any mic to plug in doesn’t work. I so hate I purchased this crap. I purchased 2 🤬

So I bought the TM150 theater system received with a shattered remote the system is great customer service is horrible rude when I've sent pictures and im just trying to get a remote replacement they want you to send the whole system back for a new remote!!!! Do better at customer service!!!!

I purchased the TM80B tower speakers in July on 2023. By Sept of 2023 the second tower completely stopped working. Customer service did fine to offer replacement; can't recall who paid for shipping. Replacements lasted 13 months before emitting a deafening blare anytime they are turned on. I tried changing cables, changing outlets, nothing fixed the issue. Reps said that it was outside the warranty and the only thing they could recommend was replacing the amp board, which cost 1/3 of the original speaker price. I left a 3 star review on their website for those speakers indicating they sound great when they work, but going through two sets within a year and a half was not a good look. Conveniently, my review never made it to their website. Only 4-5 star reviews are posted.