Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Rolife
Rolife, a sub-brand of ROBOTIME, is a lifestyle brand centered on DIY miniature kits and trendy toys. Founded in 2017, Rolife turns everyday moments into beautifully crafted miniature worlds. It invites people of all ages to slow down, create with care, and rediscover the joy of imagination. Guided by its motto “Building Things to Life,” Rolife brings together a global community of makers, dreamers, and families who find beauty and meaning in the art of crafting.
Rolife (rolifeonline.com) has 219 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Chinese labour. Such cute and mindful products and activities, only revealed to be mass produced in China. If you truly value peace of mind like I do then you need to question at what cost to other people is your own peace of mind. Sadly Cutefun and Cutebee are also owned by a Chinese company, Qianhaishiyou International Trade Co.
Reply from RolifeSep 28, 2026
Hi Jenny,
Thank you for sharing your perspective — we understand that manufacturing origin and working conditions are important considerations, and we respect you raising them.
We take these concerns seriously and are committed to responsible production and quality across our supply chain. If you'd like more detail about our manufacturing and standards, please reach out to us at [email protected] and we'll be glad to share more.
Thank you for taking the time to voice this with us.
VF
Vincent F.
Commande non reçue. Aucunes réponses.
Commande non reçue. Aucunes réponses.
Reply from RolifeSep 11, 2026
Bonjour Vincent, nous sommes sincèrement désolés que votre commande ne soit jamais arrivée et que vous n'ayez reçu aucune réponse de notre part, ce n'est pas le service que nous souhaitons offrir. Nous voulons régler cela au plus vite : pourriez-vous nous écrire à [email protected] en mettant « Trustpilot » en objet, avec votre numéro de commande ? Notre équipe traitera votre dossier en
CF
CF
Customer Serviced Ghosted Me Over $5
I've been collecting the Rolife Super Creator kits for years and planned to fill an entire bookshelf wall with them. I even got my mom hooked on them and have recommended them to friends, but after this experience, I'm reconsidering.
A little over a month ago, I was trying to order two of the new Super Creator kits and they had a small promo running for a percentage off, I think 10%. I also had a reward coupon in my account for $5 off $30+ that does not expire; when I tried to apply it, the site gave me an error. I tried a different browser and ensured my order qualified and everything, still nothing, so I emailed Rolife Customer Service. Less than 48 hours later, they responded and told me to just go ahead and place the order without the code applied, provide them the order number and they'd just process a refund for the discount after the fact. Simple enough - I placed the order that day and sent them the info, as *they told me to*. Never heard back, so I followed up again on Aug 11. And again on Aug 17. No response whatsoever to any of the 3 emails I've sent since their initial response, it's been a month since I placed the order.
Obviously it's only $5, but it's the fact that they told me to place the order without the discount, promising they'd refund me after the fact, and have since gone completely quiet. It's incredibly shady and dishonest and it just doesn't make me feel good about buying from them. I won't be buying them anymore, unfortunately, or recommending them to friends or family.
Reply from RolifeSep 11, 2026
Hi CF, we're truly sorry. You did exactly what our team asked and then waited a month with no reply, and that's not how we want to treat a long-time builder. We'd like to make this right and pick up where we left off. Please email [email protected] with your order number and "Trustpilot review" in the subject line so it reaches the right person, and we'll follow it through to the end this time. Thank you for telling us, and for all the years you've spent building with us.
CT
Claire T.
I got a book nook for almost 50 bucks…
I got a book nook for almost 50 bucks and some other projects, but it has disappointed me with how cheep the wood is and selling it for the price is outrageous. Some of the wood is too hard to brake and some brake too easily, also some of the parts don’t even fit in the correct spots?!?!! I tried to make it work but if you are thinking about getting a project to make do not invest in this brand because it is just simply not worth your money.
Reply from RolifeJun 3, 2026
We’re truly sorry our book nook failed to meet your expectation and caused disappointment regarding material quality and fitting issues.
We take your complaints about uneven wood hardness and ill-fitting parts seriously and will forward your feedback to our production team for material and dimensional optimization. Please share your order number, our after-sales team will discuss a proper solution with you. Thanks for your honest review to help us improve products.
KA
Kazuya
The Spam is unbearable
The Spam is unbearable. Even after texting them. They still spam you with emails
Reply from RolifeApr 2, 2026
We’re deeply sorry for the annoying spam emails. We’ll immediately unsubscribe your account from all promotional mailings to stop this for good.
CN
Catherine N.
Hi i got TGBO1 sakura densya for…
Good morning. I am attaching photos of the inferior product . I have already completed a book nook before that I bought which is excellent quality. I am so disappointed with this flimsy and bad quality product. £40 was paid for this rubbish. No parts fit together everything falls apart during assembly. I would like to be compensated for this. i got TGBO1 sakura densya for morhers day i have spent 3 full days trying to put it together. There is a lot of problems with it for example square oegs round holes.It was so flimsy and really bad quality It will not stay together as its fragile and peices break. Lights do not work along with a multitude of other oroblems. I had to stop trying to put it together because peices do not fit.
Reply from RolifeApr 1, 2026
We’re truly sorry for your terrible experience with the TGB01 Sakura Densya book nook—especially as a Mother’s Day gift, after you spent 3 days struggling with ill-fitting fragile parts and faulty lights.
We totally understand your request for compensation. Please share your order number and photos, We’ll also optimize these serious quality issues urgently.
NN
Nick N.
Bestelling nooit ontvangen...
Bestelling nooit ontvangen. Voor kerst besteld. Ondertussen 5x gemaild en nog steeds geen geld terug of reactie gehad... €85 kwijt. NIET BESTELLEN HIER!
Reply from RolifeApr 1, 2026
Onze oprechte excuses voor dit vreselijke probleem!
Het is onacceptabel dat u uw bestelling voor Kerst nooit heeft ontvangen, ondanks vijf e-mails, en dat u geen terugbetaling of reactie heeft gekregen. Wij begrijpen uw frustratie volledig en nemen dit direct serieus op.
Stuur ons alstublieft uw bestelnummer, dan regelen wij onmiddellijk de volledige terugbetaling van €85 voor u.
MI
Mir I.
Damaged Kit. No service!
Paid $50 for a kids kit. We started putting it together and realized it was missing a piece. Store wouldn’t honor the damaged kit 3 days later even with a receipt. They said they can’t replace it because it was already opened. How else would I find out it was missing if not for starting the project?!
Waste of money and horrible customer service.
Reply from RolifeFeb 28, 2026
We truly care about your experience 💙. You can submit your replacement request here 🔗 https://www.robotimeonline.com/pages/part-replacement
, or contact our after-sales team at ✉️ [email protected]
. We’ll make sure to assist you promptly and get the right parts to you.