Excellent
Based on 76 reviews
Roll Road4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With nearly five years of dedication to electric bikes, we proudly serve customers in the USA, Canada, and Australia. We offer premium moped-style and heavy-duty e-bikes, including our popular two-seater model. ——Key features include:#1500W Bafang motor#Dual 52V 20Ah batteries#Top speeds over 35 mph#Up to 150 miles range#450 lbs payload capacity#2-year warranty——Contact Us:Email: [email protected] & Canada Phone: +1 (951) 848-3788Australia Phone: 0483-959-429Follow us on Instagram: @rollroadebikes——The Roll Road trademark is registered in the USA, with patents certified in the USA. Our flagship model, the Emma 3.0—now in its fourth edition—represents a mature, market-proven design trusted by customers.——Office Locations:United States: Riverside, CACanada: Mississauga, ONAustralia: Rydalmere, NSW
Roll Road (roll-road.com) has 76 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 74 reviews with 5 stars · Clear filters
Carolyn M.
Above and beyond. Customer support, given by a real human was extraordinary. 5 things that were most valuable to me: o Simple, prompt, kind and truly supportive responses o All questions answered in a respectful way o Assembly: Great patience with anything I needed help or feedback on o Updates given with considerate follow-ups o Information direct with links to their specific video resources if necessary
B E.
Everything from the purchasing experience down to the shipment, customer service, assembly and riding experience, everything about Roll-Road and the Emma 3.0 has been amazing. Customer support reached out via text moments after purchase after noticing I purchased duplicate items. They fixed the issue and had the bike shipped to me within a few days. The minor assembly required was easy - all the tools and parts are included with the shipment and instruction videos are available online. I can’t say enough good things about this company and about the Emma 3.0. I’m a big guy (350lbs) and me and my 9yo grandson cruise around without any issues. Thanks Roll-Road!
david B.
What a fun ebike - definitely living up to all I've read & seen online. Very intuitive controls & great battery range! Very flexible speed setup depending on where I want to ride - road, off-road, wherever. (As weather warms I plan to commute on roads every chance I get.) A representative followed up with me upon delivery and was available for questions- I understand this is regular practice. I appreciated messaging back and forth - very good customer service. Questions answered quickly by a real person. Loving my Emma 3.0!
Andrea M.
Amazing customer service I had a throttle that wasn't working and received an answer to my text messages with in minutes of sending it. Chloe helped me diagnosis the problem and immediately sent out a replacement. Chloe let me know when it was being sent out and the day I received it she texted me to make sure it fixed the problem. Chloe answered all text messages no matter the time of day. The bike is amazing the ride is so smooth the suspension is awesome. The battery life is outstanding.
Vickram S.
Amazing customer service. Really cares about their customers and values their comments and concerns. Can go to them about anything and get it resolved and even explained.
Harly A.
Above and beyond customer service from Roll Road. The support is outstanding over text or email from my experience. The Emma 3.0 is very good, and aside from trying to figure out how to install the passenger footpegs, putting it together was straightforward. This has been an excellent experience from our first ebike and we will heavily consider Roll Road models in future purchases.
Dale Z.
I did a lot of research on a lot of these style of bikes and kept coming back to the Emma 3. Comfort (I am 71), the distance factor and the power were all factors important to me. I travel mostly country roads, gravel roads, fire lanes and logging trails. This bike definitely fits the bill. This style of bike is heavy but the Emma3 is very well balanced and easy to handle for the weight. Looking forward to an exciting summer of exploring the trails this summer. Also, as a side note the company is super responsive!
Dianna B.
I absolutely LOVE my Roll Road Emma 3.0. Had it now for over a month and have used it every single day. I got the extra battery and have soooo much range. I do all my daily commuting on it. Bike is good quality and there was a small issue when it arrived that the company fixed immediately. Customer service was INSTANT and efficient. Brilliant. Highly recommend. We'll be getting one for my husband later in the year.
