Rome Tech CasesReviews of rometechcases.com

Reply from Rome Tech CasesSep 23, 2023

Dear Sam, We are truly sorry to hear about your experience with our delivery service, and we appreciate your feedback as it allows us to continually improve our services. We would like to take this opportunity to clarify a few points and address your concerns. 1. **Delivery Estimates:** We strive to provide accurate delivery estimates during the checkout process. Our economy international shipping generally takes 2-4 weeks, while USPS First Class International is expected to take 7-21 business days. Based on our records, you placed your order on September 5th, and the package was successfully delivered to Dubai on September 19th, which falls within our estimated delivery timeframe. 2. **Expedited Shipping:** We understand that you were expecting the package within 3 days. While this timing is not standard for international shipping, we aimed to accommodate by offering to reship the order via UPS 3-day service. We shared a screenshot of the shipping cost, amounting to $41, to maintain transparency, and intended to cover the cost of the phone case ($20) to assist further. 3. **Customs and Import Duties:** We apologize for any inconvenience, but customs and import duties are the responsibility of the customer, as is standard with international shipping. These charges are not within our control and can vary depending on the destination country. We understand the importance of meeting our customers’ expectations and sincerely apologize for any miscommunication or misunderstanding that may have occurred. We value your business and would like to make things right. If there is anything specific you would like us to do to resolve this issue, please let us know, and we will do our best to accommodate your request. We hope that despite this experience, we will have another opportunity to serve you better in the future. Please do not hesitate to reach out to our customer service team at [email protected] or +1 856-336-8157 if you have any further questions or concerns. Thank you for your understanding, and we look forward to the opportunity to regain your trust. Sincerely, Rome Tech Customer Service