Reply from RondevoDec 6, 2022
Dear Raymondo,
Thank you for the feedback.
I understand how you feel, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are.
We are improving our platform to make it more convenient for you to communicate with the members. We have big plans to develop our project and our team tries to come up with the best new features to help you avoid any difficulties in communication with your penfriends.
Please be kindly informed that our website is an online-international communication platform where our member’s satisfaction is our primary focus. We review every complaint individually and always strive to resolve any problem in a satisfactory way. From our end, we do not tolerate such violations as the scam or deception.
Also, we do not pay the validated members for communication with other members, and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile.
It is not possible to prohibit the members to write to you. We give all the members an opportunity to initially reach the person they are interested in. However, from your side you can use the Search option at the top of the list of the members, registered with us. By clicking the “Filters” button, you can sort members by age.
Feel free to contact our customer service department if you have any inquiries at all via [email protected]. We will be happy to help you!
With kindest regards,
Rondevo Customer Support