Poor
Based on 51 reviews
Room & Board2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Room & Board is a 100% employee-owned retailer of modern furniture and home decor. We offer items for every room and for outdoor spaces. More than 90% of Room & Board’s products are made in the U.S. using top-quality domestic materials and imported materials. Enjoy worry-free shopping with guaranteed pricing, no cancellation fees and free 90-day returns. Founded and based in Minneapolis, Minnesota, we have 21 stores across the United States and we offer flat-rate, full-service furniture delivery nationally. Our steadfast focus on quality, value and service since 1980 has built our reputation as one of the most respected furniture retailers in the country. Room & Board is proud to be a Certified B Corporation™, solidifying our long-standing commitments to sustainability and the community.
Room & Board (roomandboard.com) has 51 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
51 approved reviews, newest moderated first
Christina H.
It was a pleasure working with Doug Truesdale, a Design Associate at the Room & Board showroom in Palm Springs. He was knowledgeable, organized, helpful and so kind in assisting me with finalizing furniture, fabrics & accessory selections for one of my clients. We scheduled 3 separate meetings within a couple of months and each time I arrived at the showroom, Doug was ready to work. Thank you!!!!
Roy
Amazing service helping repair a damaged bed frame during a move. They sent someone out to make the repair for free. Above and beyond
Natasha J.
Ordered some dining chairs from them. Very high quality, beautiful, and made in the USA (big win for me)! Their customer service team has been excellent, we received the chairs in a very timely manner. The delivery team was also outstanding - so professional and just super friendly and nice to speak with. I will definitely be ordering from them again!
Allen P.
6 hours trying to deal with worst customer service around. Go somewhere else. I wish I had
Andrea H.
Where do I start? I ordered an expensive coffee table at the beginning of December 2022. It's now March 2023 and I've only just received it. It's been several months of poor communication, shoddy workmanship, and a lot of work vacation days taken for no reason. The original table ordered was meant to take 6 weeks to deliver. It took 10. It was damaged on arrival. They agreed to replace it, but their delivery window is incredibly narrow and it would take another 6 weeks to arrive. That one was damaged, and the subsequent other that didn't even make it out of their factory warehouse. Communication was terrible, there was no coordination between departments and needless to say, I will NEVER shop there again.
Suzanne
Up until now, I was a big fan of Room and Board. I am not feeling so good about them at the moment though. I have a dining room table with a leaf from them which no longer stays together completely. I called and emailed pictures of the issue, and after quite a while was finally contacted by someone who was able to help. The part was probably lost during our recent move, so it is not their fault. However, given that I have spent over $25,000 on their furniture and rugs, I would have thought that they would send me the part at no cost. I have no choice but to pay the extra $100 plus on it, but I am disappointed and surprised that a high end company that prides itself on customer service would charge me for the part. I have recommended this company to family and friends, but in the future I am not sure that I will, and I am no longer so eager to order from them for myself.
Anna
Wow! We ordered furniture for our living room and bedroom 6 days ago. They worked with us to find things they had on stock. They had a lot on stock. This morning everything was delivered to our home! Their customer service is excellent and polite. We decided that we wanted to change one item. This was no issue whatsoever. One phone-call and all was arranged. Every person we dealt with was nice and professional. Furniture looks nice and seems high quality. I am a very happy customer! Would definitely recommend.
Delana T.
HORRIBLE customer service by Costa Mesa, CA Asst. Manager Joseph! We have been customers for years and have had excellent buying experiences previously. JOSEPH has single handedly changed our opinion of this company, offended us, and we will likely never return because of him. It took me 2 weeks to get my husband in store to look at a rather small $3,000 console cabinet. The cabinet was placed behind a couch and within wall shelving right behind it (a very tight squeeze and not easy to see the front), so we asked that it be pulled so we could look at it before ordering. The gals on floor were very sweet, but JOSEPH (who was just standing around staring into space, doing nothing) said it couldn't be moved due to possible damage. WHAT? We convinced him to move it out slightly and my husband helped (to be honest, I could have moved this easily and I'm wimpy). We were deciding on which top to order (white ceramic or plain wood). We stepped over to the ceramic tops (with our sales gal) for a quick minute and came back with a top sample. JOSEPH had moved the cabinet back to the enclosed area. We asked why he would do that, and he replied, "it's a safety hazard". Again, WHAT? There was only one other customer in the entire store and nothing was blocked! We left the store VERY upset. ROOM AND BOARD MANAGEMENT-if you feel JOSEPH is a good representation for your company and customer service standards, then you've lost a very good customer for life. Good luck. The cabinet was perfect for us, but we will find one from another company that values their customers.
