Rosec JewelsReviews of rosecjewels.com

Reply from Rosec JewelsAug 10, 2026

We're sorry to hear that the earring length wasn't quite right for you. We completely understand how important the fit is, and we'd be happy to help you explore an exchange if the order is eligible under our return and exchange policy. Please reach out to our customer support team with your order details at [email protected], and we'll be happy to assist you with the next steps. We appreciate you bringing this to our attention and hope we can find a suitable solution for you.

Reply from Rosec JewelsMay 7, 2026

Thank you for bringing this to our attention, and we’re truly sorry to hear about the missing diamond. We completely understand how disappointing this must be, especially when the ring is otherwise beautiful. Please accept our sincere apologies—this is not the level of quality we aim to deliver. While each piece goes through quality checks, we will definitely review this with our quality team to prevent such issues in the future. Your ring is covered under our service support, and we would be happy to make this right for you. Kindly reach out to our customer care team at [email protected] with your order details and a photo of the ring, and we will arrange a repair or replacement at no additional cost. Thank you for your patience and for choosing Rosec Jewels. We truly appreciate the opportunity to resolve this for you. Warm regards, Team Rosec Jewels 💎

Reply from Rosec JewelsApr 13, 2026

Thank you for taking the time to share your detailed feedback. We truly appreciate your honesty, and we’re very sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the color and value of the emerald earrings. Lab-grown emeralds can sometimes appear lighter in tone depending on the specific batch and lighting conditions, but we completely understand that you were expecting a deeper, richer green. Your feedback about pricing and perceived value is very important to us, and we will be sure to share this with our product and merchandising teams for review. We’re also sincerely sorry to hear about the packaging and shipping experience. This is certainly not the standard we aim to deliver. While we package our jewelry securely, it’s clear that the outer wrapping and handling during transit caused inconvenience and damage to the fabric pouch and tin box. We completely understand how disappointing this must have been, especially since the item was intended as a gift. Please be assured that we are taking this feedback seriously and will be reviewing our packaging methods with our logistics team to ensure a more secure and presentable delivery experience going forward. That said, we’re glad to know that the shipping time itself was reasonable and that you found the earrings pretty, even though they did not fully meet your expectations. Your satisfaction is extremely important to us. If there is anything we can do to make this right for you, we kindly ask you to reach out to our support team at [email protected] . We would truly appreciate the opportunity to assist you further and improve your experience. Thank you again for your feedback — it helps us grow and do better.

Reply from Rosec JewelsFeb 9, 2026

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that you were disappointed with the size of the pink sapphire studs, and we understand how important it is for jewelry to meet your expectations—especially when it’s meant for everyday wear. However, we’d like to clarify that according to our records, the items purchased were the emerald cut pink sapphire engagement ring and the pink sapphire pendant. We did not see a separate purchase for pink sapphire stud earrings, so there may be some confusion. If you’re referring to the complimentary studs that were included with your order, please note that the details and stone size were mentioned, and the product provided matches those specifications. Still, we’re very sorry if they did not meet your expectations in person. We’re happy to help clarify any details or assist you further. Please feel free to reach out to our support team so we can make this right for you. Thank you again for your feedback and for choosing Rosec Jewels.

Reply from Rosec JewelsJul 19, 2025

Thank you for sharing your feedback — we truly value your honesty and the opportunity to clarify this important aspect of our process. We understand your concern regarding the origin of the earrings. While our business is proudly headquartered in New York, our manufacturing unit is based in India, where all of our jewelry is handcrafted by skilled artisans. India has a long and rich heritage in fine jewelry making, and we’re proud to uphold those traditions while maintaining the highest standards of quality, ethics, and craftsmanship. Each piece is carefully created under strict quality control guidelines using ethically sourced materials. Our team in India follows international manufacturing standards, and every item goes through multiple levels of inspection before being shipped to ensure it meets the expectations of our global customers. We believe in complete transparency and in delivering the best value without compromising on quality. By operating our manufacturing in India, we're able to offer high-quality, handcrafted fine jewelry at more accessible prices, while also supporting a talented community of artisans. We hope this helps clarify things, and we sincerely appreciate your understanding. If you have any further questions or concerns, please feel free to reach out — we're always here to help. Thank you again for shopping with us and for giving us the chance to serve you. 💛

Reply from Rosec JewelsSep 15, 2026

Thank you, Kelly, for taking the time to share your detailed feedback. We truly appreciate your positive comments about our communication throughout the ordering and delivery process, and we’re sorry that certain aspects of your experience left you feeling uncertain. We’d like to clarify that Rosec Jewels’ jewelry is handcrafted by our skilled artisans in India, and our international customers may receive their orders directly from our manufacturing facility. While the shipping origin may differ from the website or communication region, it does not affect the quality or authenticity of the jewelry. Regarding the packaging, our priority is to protect the jewelry securely during international transit. We understand that the presentation may not have matched your expectations, and we appreciate your feedback. Most importantly, we take your concern about the prong catching very seriously. The stone should be properly secured, and we would be happy to inspect the piece and address the issue for you. Please contact our customer service team with your order details and, if possible, photos of the prong so our jewelry team can review it and assist you appropriately. As for the price change, jewelry prices can vary over time based on factors such as gold and gemstone costs, availability, promotions, and market conditions. The price you paid was the applicable price at the time of your purchase. We genuinely value your trust and would appreciate the opportunity to resolve your concern and ensure you feel confident in your Rosec Jewels purchase. Thank you again for bringing this to our attention. ❤️