ROSE FOREVERReviews of roseforever.com

Reply from ROSE FOREVERSep 16, 2025

Hello Richard, we are very sorry to hear about your concern. Upon checking, both of your orders were successfully delivered—one on May 13th and the other on May 14th. If you did not personally receive them, we kindly suggest checking with household members, neighbors, or your building’s reception area, as sometimes couriers leave packages in a safe spot. If you are still unable to locate the deliveries, please reach out to us at [email protected] with your order numbers, and we will be happy to assist you further. Best, Rose Forever Team

Reply from ROSE FOREVERSep 16, 2025

Hi Latonia, we’re truly sorry for the delay and the frustration this has caused. Please know that once a package is handed to the courier, tracking updates may take some time to appear, depending on when the courier scans it at their next facility. We are happy to inform you that we have process shipping refund for this order. Please be assured that your feedback has been shared with our team so we can address the concerns you raised and improve our processes moving forward. Thank you for bringing this to our attention, and again, we are truly sorry for the inconvenience.

Reply from ROSE FOREVERMar 24, 2025

Hello Edward, thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience with your recent order and the shipping delays. I completely understand your frustration, especially after paying for expedited shipping with the expectation of timely delivery. We have processed the shipping refund for your order on March 19th. You should be able to receive a refund notification by then. Once again, we are very sorry for the inconvenience this may have caused you. Best, Rose Forever Team

Reply from ROSE FOREVERMar 17, 2025

Hello Dennis, thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience with your recent order and the shipping delays. I completely understand your frustration, especially after paying for expedited shipping with the expectation of timely delivery. We have checked your order, and it shows that you placed it on March 7, 2025 at 9:06 pm. Please note that we have a 24-hour processing time excluding weekend as no courier will be able to pick up the packages during weekends. For this, we have arranged your order on Monday with the tracking number 1Z0179WE0230144963 via UPS 2 day air. Once the package is processed, the courier needs to scan it before the tracking number is updated. The delivery date begins to count once the courier scans the package. As a result, your package is scheduled for delivery on Thursday, March 13, 2025. We have also indicated this in our FAQs at https://roseforever.com/pages/shipping-returns To make it up to you, we’d like to offer a $25 gift card for your next purchase. We appreciate your understanding and hope to serve you again.

Reply from ROSE FOREVERMar 17, 2025

Hi Sam thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. As a small florist, we take great care in preparing and shipping each order. We specifically instructed the carrier to ensure delivery on February 14th. Unfortunately, once the package was in their hands, we lost control over the final delivery, and they did not adhere to the requested timing. According to the tracking information for order #113196, your package was delivered on 02/17/2025, 12:20 P.M. We understand the delay was frustrating, and we apologize for any inconvenience caused. As a result, we will be processing a shipping refund for your order. Please allow some time for the refund to be processed, and feel free to reach out if you have any further questions or concerns. Best, Rose Forever Team

Reply from ROSE FOREVERMar 17, 2025

Hello Marcus. Thank you for reaching out and sharing your experience. I’m really sorry to hear about the confusion and frustration you’ve encountered with your order. I completely understand how upsetting it can be to realize unexpected charges, especially when you didn’t intend to sign up for a subscription. We’re delighted to inform you that you’ve subscribed to Rose+ for a nominal fee of just $0.95. By doing so, you’ve unlocked several great benefits, including free shipping on your original order and a VIP discount of $20.23. Please note that this discount isn’t applicable to one-time payment orders. We want to ensure you have all the flexibility you need, so please know that you can cancel your membership at any time after completing your purchase. However, once the trial period ends and the payment has been billed, we’re unable to cancel that charge of $29. For more details, feel free to explore our Rose+ membership FAQs at https://roseforever.com/pages/how-rose-works We have escalated your concern to our billing department and was advised that they have already processed the refund for the month of March. We will also see if we can process a refund for the other months that was charged. Please allow us a little time to look into this for you. Again, I sincerely apologize for the inconvenience, and we’re committed to making this right for you. If you have any further questions, don’t hesitate to reach out. Thank you for your understanding.

Reply from ROSE FOREVERMar 3, 2025

Hello Gilda, Thank you for your message, and we sincerely apologize for the frustration and distress caused by the situation. I understand that this was a deeply important order, and I deeply regret that your friend did not receive the flowers, especially during such a difficult time. We can see that your item arrived at our USPS facility in Indianapolis, IN, on March 2, 2025, at 8:37 am, and is currently in transit to the destination. We understand that this is not the outcome you expected, and we truly apologize for any inconvenience caused by this delay. We take your concerns seriously, and I’m sorry for the lack of communication you’ve experienced with our customer service team. Due to a high volume of inquiries, we’ve unfortunately fallen behind, but we are actively working to resolve these issues. I will personally ensure that your case is escalated so that we can provide you with a timely and appropriate resolution. In the meantime, We will reach out to USPS directly to inquire further about the delivery status of your order. We understand how important this is, and I’ll make it my priority to get you the answers you need. Once again, I truly apologize for the inconvenience you’ve faced. Please allow me some time to follow up with you directly regarding the status and next steps. Thank you for your patience and understanding. Best, Rose Forever Team

Reply from ROSE FOREVERMar 3, 2025

Hello Jimmy, Thank you for reaching out, and I apologize for the confusion and frustration caused by this situation. It appears that when you placed your first order (#88682), you were enrolled in our Rose + membership. This membership comes with a monthly fee of $29, which provides a store credit each month, along with additional benefits such as 10% off your current order and free shipping. As a member, you also have the flexibility to pause, cancel, or skip your membership at any time. We understand that you did not intentionally sign up for this subscription, and I truly apologize for the inconvenience. I will forward your concern to our billing team and see what we can do with your subscription. We are committed to improving our customer service experience, and I apologize for any delays you've encountered when trying to contact us. You may also reach us at [email protected] for further questions. Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns.