Excellent
Based on 35,369 reviews
Rover.com | Pet Sitting4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 1,912 reviews with 4 stars · Clear filters
Bob H.
Overall I was very happy with Rover. I was especially happy with the sitter we ended up getting. My only issue is I sent 6-8 requests out and only 2 responded. Out of desperation I went to a new and inexperinced sitter (on Rover). She ended up being great. But if sitters won't respond they should be taken off Rover.
customer
Your interface needs work
Reply from Rover.com | Pet SittingJul 19, 2022
Thank you for reaching out and we apologize for any difficulties you may have experienced. Please be assured our team is working hard to release an update that will fix various issues as soon as possible. In the meantime, if there's anything we can do to support you, please contact our 24/7 Customer Service team at 888-453-7889.
customer
Rover.com is a good resource for pet care and I love that no membership is required as care.com requires. My only issue is that the website prompts you for payment BEFORE the 'meet and greet'.
customer
So far so good - the app is not very clear about how to edit an existing request - also it's a little confusing to tell the difference between a "drop in"and a "house sitting" otherwise I might click a "5"
Reply from Rover.com | Pet SittingJul 18, 2022
Thank you for reaching out and we apologize for any difficulties you may have experienced. I did want to clarify the difference between a drop in service vs house sitting. Drop-ins usually consist of the sitter stopping by for either 30 mins or 60 mins at a time (whichever service was paid for) and feeding the pets, cleaning out litter boxes if needed, letting the dogs out to the backyard to go potty, playing/spending time with the animals and giving any medication if needed. House sittings are more in-depth as the sitter is usually hired to spend the night at the owner's house to keep the animals' company while doing all the same duties as a drop-in throughout the day. Please be assured our team is working hard to release an update that will fix various issues as soon as possible. In the meantime, if there's anything we can do to support you, please contact our 24/7 Customer Service team at 888-453-7889.
Biomom
Our sitter, Hannah, was wonderful. This was our first experience with Rover and with her, so we were a little nervous. But she immediately put us at ease and took great care of our pets, even going the extra mile to investigate some deaths (not her fault) in our fish tanks. The only reason I’m not giving 5 stars is that the Rover platform ‘spies’ on all the texts going between the sitter and my phone. Looks like they keep ‘their’ folks on a short leash, so to speak! I find that policy just plain creepy.
customer
This is my first experience using Rover. Their prices were twice as high as I had been accustomed to paying. I recently had a sitter cancel just 2 days before their booking. I was on the road and didn't have the time/capability to find a replacement. Rover sent me an e-mail asking for information which I completed minimally. They sent out a request on my behalf, and in 24 hours I had a new sitter. The sitter was excellent. Rover customer service made my first experience a positive one.
Anu S.
Sometimes it shows the dog sitter is available but when you reach out they say they are not. There should be locality awards if we are using the same dog sitter many times and also on using the rover Thanks
Russ
Everything went well, and as expected. Very good service and I will continue to use. I reserve a 5 star rating for experiences that excel beyond my expectations, so this 4 star is pretty darned good in my book.
