Rover.com | Pet SittingReviews of rover.com

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4.6

Excellent

Based on 35,369 reviews

Rover.com | Pet Sitting4.6

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About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Folks Told, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Folks Told: 2026

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Scott L.

Jan 6, 2026

Over A Decade Of Using Rover: A Review

This review contains my overall experience using Rover for over a decade up to this point. Recently, I had a good experience with a boarder. But just prior to that, We had an experience with a sitter who had created a sanitation issue where the dogs were kept. Unfortunately, over the past few years I’ve been running into more inconsistency and more neglectful sitters than I used to. And Rover’s platform doesn’t seem to be doing a great job weeding this out lately or taking proper responsibility after the fact. It’s not that I can’t sometimes find a great sitter… It’s that something has caused the consistency in quality experiences I’ve had to decline. I’ve mentioned this to others and heard similar things from friends. Unfortunately, that decrease in quality has also come with an increase in cost to use Rover as well. Rover is taking larger percentages, without improving the quality of my experiences. In fact, they’ve gotten worse. And when they are bad, Rover has done a poor job of taking their share of the responsibility if something goes wrong. I’m guessing it’s due to both to a pandemic related expansion and Rover becoming publicly traded in 2021 which inherently comes with shareholder pressure to increase profits no matter what. Before that, I had many less bad experiences finding good sitters, and honestly just better follow through if I did have a poor experience. For anyone looking to use Rover, I would highly recommend not relying purely on Rover’s ratings. At the very least, meet the sitter and inspect the location the animal will be before you confirm a booking. And check in regularly with the sitter. From my experience, the platform itself is ok, but they could implement more safety precautions. Also the fees are much higher than they should be, given the actual services provided and responsibility Rover is currently taking. If Rover is going to take what is currently nearly a 30% cut, I would expect them to act much more responsibly to prevent a bad experience and do much more if someone has one.

Reply from Rover.com | Pet SittingJan 6, 2026

Hi Scott, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you need help with your sitter search, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lexie

About Rover.com | Pet Sitting

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Folks Told, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Folks Told: 2026