Rover.com | Pet SittingReviews of rover.com

Concern not addressed

Had an awful experience with a recent sitter. Rover has made it very difficult to get any type of restitution for damage caused by said sitter & her dog. Plus my dogs were not taken care of for a week! Just getting a refund has been ridiculously hard. Had several good experiences prior to this one but will not use these services again nor recommend them.

Je ne recommande pas Rover. Incapables d'aider en cas de litige, ne sont pas capables de faire preuve de bon sens et d'empathie. Un conseil pour les petsitters, passez directement en dehors du site ou bien allez sur des groupes facebook. Leur soit disant garantie ne sert à rien. Tout est fait pour empocher l'argent mais en contrepartie il n'y a aucun service de véritable accompagnement. Honteux comme site.

Plateforme pas du tout sérieuse qui ne propose aucune aide valable en cas de litige. Ils préfèrent couvrir les personnes malhonnêtes, c’est aberrant de ne pas être capable d’aider les gens.

My dog almost died in the care of Rover. If your pet has preexisting conditions you should not use Rover. My pet at 3 years old dog needs her meds and lots of water. She came back 8 hours late from the agreed upon time and collapsed. I was on the phone with Rover when that happened. I was starting an emergency call because she was supposed to be returned to me at 10 AM and 10 minutes before that our Rover texted that he had to change the time. So 8 hours later he finally brings her back. She was dehydrated and was covered in her own urine/bile. When she collapsed we rushed her to the ER and they bumped her ahead of a 16 hour wait list where she then spent 3 nights. We spent $3500 to save her life. I know that had she had someone that paid even a modicum of attention to her she would not have been rushed to the ER within an hour of getting her home, again 8 hours late. I asked my Rover for a refund didnt get it and he didn't return her blanket,food and harness. Rover just told me that due to her preexisting conditions connected to their Rover guarantee there was nothing they could do. Don't use Rover. They don't care. Oh they did give me a refund of $388, what I paid to the Rover. Thanks Rover! As if that makes up for my dog being neglected to the point of dying. What if I had been gone one more day? The fact that my dog is back to her usual self after 3 nights in the ICU at $3500 proves to me that her sitter neglected her. I will continue to work to have the Rover removed from your service and to work to have Rover improve their polices for actually protecting pets. Oh and my Trust and Safety "agent" was hardly ever available to talk to. I think I only managed to get them on the phone once even when I called during their hours of 6:30 AM -2:30 PM PST. The Rover experience for my pet was horrible, but thanks for the refund.

I was clear with my sitter I needed someone to be with my senior pet most of the time- she gets separation anxiety. First night she left 20 min after getting to my house- leaving my dog for 8+ hours. Second night, same thing- had my sister go to my house so my poor dog could go potty and when I texted her, she said she was just pulling into my house- which was a lie because my sister was already there and she was not!!! I released her the next morning, still paying my full Rover amount, and made other arrangements for my dog which cost me more money!

The platform is awful: 1. It's really nasty platform to interface with: they are much more interested in tracking us with cookies and invading privacy at very opportunity than actually providing a decent pet-setting service: 2. it sends me far too many emails every day. it's a nuisance 3. It required me to provide a cell number to text but I was traveling in a non-USA country and it wouldnt accept either my new SIM card number or any other method of 2 step authentification. 4. I gave the platform one star: It at least gave me the name of a pet-sitter after all that.

Under absolutely no circumstances should you use the PLATFORM to seek care for your pet. They are very happy to take your money! They provide no support for a pet owner/ client when something goes wrong, hiding blindly behind corporate policy to deny any liability for any actions of a sitter. We booked a sitter for a weekend as a solo dog in their home. They then also booked care for a nonRover client dog starting the evening before we were due home. Something happened and the dogs had an altercation. The other dog ended up with a bite that required vet intervention. Ontario is a strict liability jurisdiction meaning we are responsible for the other dog’s vet bill. Rover refuses to provide any support or contribution to this invoice stating that they are simply a platform for “matching” and each sitter is an independent business owner. The Rover protection policy strictly states non Rover booked dogs will not be protected. In this situation, where we had no idea another dog would be present and no control over the situation, Rover should be stepping up and taking some responsibility for the lack of trust and care provided by one of their recommended and screened providers. If the other dog had just walked by my dog on the street there would be coverage. How is this the right way to treat a client. In addition the customer service provided in trying to resolve this situation has been awful and most of the time condescending. Most of the conversations revolved around why their tech did not work for me with emails instead of trying to find a reasonable exemption to help us out. This has been a very very expensive three day dog sitting experience! Run away from this company!