Rover.com | Pet SittingReviews of rover.com

Would not reimburse for vet care. Horrible customer service.

I hired a sitter through Rover to stay at our apartment for our rehearsal dinner and wedding. It was a horrible experience! I had a 3 page typed document that her and I went over in person and everything was clear on our dogs care. The day of the sitter disappeared for 5+ hours and when we confronted her about it she gave us attitude and said that we had to wait our turn despite having already paid for the hours she was scheduled for. I contacted the company about it and they told me that they couldn't do anything because they were "independent contractors". It made our rehearsal dinner and wedding much more stressful than it needed to be and I won't recommend it ever.

We dropped our Two dogs off on a Saturday afternoon picked up Monday morning. Both dogs were extremely sick and dehydrated we took them to Urgent care where they both had labs done apparently they ate something that made them extremely sick and dehydrated they were treated with Iv fluids and injections . It took several days for the dogs to return to somewhat better. We filed a claim we had all the veterinary bills and it was rejected with really no clear explanation!!! Rover stated to follow up with the individual who cared for our dogs .., very disappointed in a company that supposedly holds high standards to customer satisfaction!! . We had 2 extremely sick dogs 3 trips to the urgent care it was Very expensive lesson won’t be using Rover again

In Fayetteville NC just had a sitter cancel on us last minute for a 3 day sit being charged over 300 dolllars what are you going to do

Terrible, horrible, nightmare experience. I hired a sitter to stay in my home for two nights while I was on a business trip. First off, communication was horrible. I'm not sure he was here much at all. I had a camera - which I told him about - and promised I'd only use it when I knew he wasn't there. I'm pretty sure he turned it so I couldn't see anything. Then, I got home and he had spilled ink (he's a calligrapher) on my wall, floor, new $1,500 couch, new throw pillows, bathroom door, blinds, coasters - you name it. I texted him and he curtly responded that it was water-based ink and would be easy for me to remove. I was not. I still have ink all over my wall and baseboard. I discovered more ink in the following days and asked him for a refund. He accused me of planning this all along. I also noticed a few random things were missing from my apartment. I contacted Rover multiple times and the most they would do is give me a $30 account credit. This was the end of September. Last night I realized the dog sitter found (he had to have gone through everything) two gift cards I had received and used both of them. I know this because the transactions are for the dates I was out of town. I'm in the process of filing a report and pressing charges. Rover claims to do background checks. I'm not so sure. I'll NEVER use this company again.

I would not recommend Rover. They do not post the Negative reviews on their sight only the good ones so you don’t know who you are getting. We were on vacation for 18 days. The person I hired agreed to take my Shepard out for a walk every day. We even gave extra money for gas. She did not walk the dog. She had a job and horses and no time to take care of other peoples animals. We game home to things destroyed and pee all over the house as well as couch pillows in our back yard destroyed. I do not think Rover qualifies the people they put on their sight. Anyone can join and become a sitter for your pet.

The start of the experience went well however went down hill from there. Sitter did not come the last day and only gave us 30 minutes notice so we had to make arrangements long distance to take care of three dogs. Refund was not automatically provided had to beg for it. Now we have been told sitter lost our house keys and Rover has shown NO concern at all.

When my dog sitter confirmed my reservation her address only came through as the city she lives in. Messages to her in the app many times wouldn’t be delivered for a day. It wasn’t until about an hour before drop off that I got her full address. She would send me pictures of my dog but they wouldn’t come through and she would have to send again after I inquired. Though the delay in her address notification to me could be her being extra cautious considering the times we live in. She has over 180 positive reviews so if it had happened to others I doubt the high number of positive reviews. The time leading up to dropping off my dog was very stressful since I wasn’t sure if she was ghosting me.