Matt S.
Don't let this company fool you
Don't let this company fool you. They take no responsibility for their dog sitters. I have used them four times and three of those were really bad experiences and when you call Rover, they defer responsibility back on to the sitter. Then, to make it worse, they don't do anything about that sitter. I've had them not show three times and those same sitters are still working. They try to make it better with a credit but who wants a credit to get horrible sitters? A credit doesn't buy your piece of mind back. You're better off with a local company that has to take responsibility because word of mouth is everything to them and not this company that thrives because its a big company that can afford mass marketing. Trust me, if you care about your dog, don't use Rover.
Reply from Rover.com | Pet SittingSep 17, 2022
Hi Matt, our team received your feedback and we appreciate you taking the time to share this insight. Safety is a priority at Rover and it isn't taken lightly. All sitters on Rover must pass a background check before they can start to promote their business. To ensure that sitters meet our community standards, we hand review each profile and offer educational resources to help them succeed. Rover can investigate further and take appropriate action as needed. If there are any additional details or specifics you'd like to share, please don't hesitate to reach out, our Customer Support team is available 24/7 at 888-453-7889.