Rover.com | Pet SittingReviews of rover.com

Their two factor authentication was not working. So I could not contact a sitter. There is no contact phone number. Useless.

extremely poor customer service!! Don not recommended them. They provide no assistance. They cancelled all previous booking when they took over from Cat in the flat without any notification. Will NOT be using again. Unable to give zero star

Bonjour je suis pet sitter chez vous , et le point négatif chez vous c'est que vous regarder au erreur des autres mais pas le travail de ceux qui le font correctement c'est une honte.

Mi experiencia con Rover, ha sido malísima. Dejé a mi perro 5 días con unos cuidadores. Fui a recogerle el domingo a última hora, momento en el que me informan que por la mañana fue picado por una avispa. El animal presentada un shok anafilactico y tuve que pasarme la noche del mundial con él, en urgencias. Rover dice tener una garantía para el caso de accidentes. Bueno tal garantia no existe. No han dado respuesta a mí reclamación, ni siquiera para decirme que no, simplemente lo han ignorado. Por lo tanto, reservar a través de ellos supone un pago de una comisión que no garantiza absolutamente nada. Puedes buscar cuidadores igual a través de aplicaciones gratuitas o conservar los teléfonos de cuidadores anteriores porque la seguridad va a ser la misma

As a sitter, I truly enjoy the different fur babies I have watched in my home. Especially the return visitors. I have never had a bad experience with any pet or their owners. My issue is that over the years (Doggie Vacay) Rover have slowly creeped up on the fees (30%), that they remove from the sitters, even after charging a fee to the pet owners. It's also at the point where its not beneficial to me to continue. This new tier program is ridiculous. I am still in disagreement even after your reply. I give each pet care and attention no matter if they’re at my house for 24 hours or two weeks. Doesn’t matter if this is the first time at my home or they’ve been there a dozen times. My care for these pets doesn’t alternate with the amount of money that I make. Rover is deciding how much I should be paid from the rate I set and plus taking a generous cut from the sitter and the owner. I live very close from a major airport, so most of my pet owners are normally first time, last minute, taking care of an emergency. And because they’re first timers, Rover take a larger percentage, and lets me know that the more they use me as a sitter the more of a percentage I’ll get in the future. And again, most of mine are not repeat because they weren’t planning their first stay with me to begin with, but life happened. Sadly, this will be my last year of being a sitter after over 10 years. Rover charges a fee from the owner and still takes 30% of what they pay towards boarding from the sitter.

Awful, awful,awful! This sitter did not interact with my dog at all! I have the security video footage to prove this. She sat on my couch the entire time and ignored him I left her instructions about letting him out and playing with him for the first 30 minutes upon arrival, she did not do as requested. She was supposed to arrive at 7 am and be there for 2 hours. Instead she arrive at 8:12 and left at 9:36. She did not communicate with me about this. In fact, she only responded to me after I initiated contact. My dog sat by her on the couch wanting some attention and she just pushed him away. She had no problem helping herself to my pantry and eating my food, which i did not agree to. At one point my dog was whining for attention, and she just sat there on the couch on her phone. In fact she sat on the couch the entire hour and a half that she was here doing absolutely nothing for my dog. Rover is terrible in addressing complaints as well. I have reached out to Rover several times to no avail. I would not recommend this company and in particular this horrible sitter

I have booked a dog sitter, paid and I haven't received any confirmation from Rover. When I have contacted them and asked about confirmation, the customer service assistant, Jolly, didn't gave me any clear answers..I have asked to cancel the booking... again I have received no confirmation about the booking being cancelled. The money are out of my account and I'm still waiting to be refunded. Poor customer service, DO Not BOOK WITH ROVER!!! All they do is apologise over and over but not sorting the issue!!!

Paid twice … said it did not connected then took my money TWICE