Rover.com | Pet SittingReviews of rover.com

Reply from Rover.com | Pet SittingOct 2, 2023

Hi Lynn, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Rover is always looking to improve the user experience and this feedback will be provided to our product team. If you ever need assistance, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.

Reply from Rover.com | Pet SittingSep 29, 2023

Hi Keely, I am so sorry that this was your experience. I understand that our Trust & Safety team reached out at the time so that they could address the situation with your puppy appropriately. Our Trust & Safety team remains available at 888-727-1140 to address any questions you may still have.

Reply from Rover.com | Pet SittingSep 25, 2023

Hi Julie, thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.

Reply from Rover.com | Pet SittingSep 19, 2023

Hi Jeremy, I'm happy to hear you found some great sitters through the platform. Regarding our fees, which enable us to support and protect owners and sitters alike, they are stated in our ToS when you sign up. For further information, contact us at [email protected], +44 8082 812524 or by chat on https://support-uk.rover.com/. Best regards, Matthew

Reply from Rover.com | Pet SittingSep 12, 2023

Hi Wendy, We appreciate your feedback and apologise for any inconvenience with your booking. An email has been sent to you; your response will help us address your concerns. Contact us via chat on rover.com/help, by phone at +44 808 169 8525, or email [email protected]. Best regards, Fabien.

Reply from Rover.com | Pet SittingAug 29, 2023

Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. I wanted to cover a few of the points you brought up. You're able to favorite a sitter so that when you log in they show on your main profile page for easy access. To do this, go to the sitters profile and click on the heart at the top of their page. You can also locate any past sitters by going to your mail tab and clicking on past stays. Additionally, your card will be charged when you book a service, similar to reserving a hotel or flight. Rover then holds on to those funds and releases them to the sitter 48 hours after the service is complete. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.

Reply from Rover.com | Pet SittingAug 28, 2023

Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.

Reply from Rover.com | Pet SittingAug 24, 2023

Hi Clarisa, thank you for your feedback. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like yourself. We're sorry you had to deal with a last minute cancellation. Please, feel free to contact us for further help via: chat rover.com/help, +44 8082 812524 or [email protected]. Best regards, Claudia