Excellent
Based on 35,369 reviews
Rover.com | Pet Sitting4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 841 reviews with 3 stars · Clear filters
Elizabeth
it was okay. but when looking for a walker it was giving me people that weren’t available.
Reply from Rover.com | Pet SittingJan 3, 2024
Hi Elizabeth, thanks for your feedback. We're sorry to hear this was your experience. We're actively looking at and trying new ways to help Pet Care Providers in keeping their calendars up to date to avoid that in the future.
Melisa E.
Rover app is a wonderful idea and ot helps me find sitters for my cats, however, the app is not very user friendly and it is confusing. Takes me digging through random features just to book my appointments, especially if appointments are more than one day and for specific days...please fix usability of the app
Reply from Rover.com | Pet SittingJan 1, 2024
Hi Melissa. We’re sorry for the difficulties you are experiencing. Your feedback will be reviewed by the appropriate team(s) to ensure any continued issues are addressed. In the meantime, our support team is available 24/7 at 888-453-7889 to help with any troubleshooting or questions you might have.
No
There are so many schedules that show availability and then after reaching out, they are not actually available. I was also in a crunch and needed a sitter and it temporarily banned me for 2 days….there should not be a limit if I am looking for a sitter and PAYING
Reply from Rover.com | Pet SittingDec 28, 2023
Hello Mackenzie. We're very sorry to hear about your frustrating experience. We do send out regular reminders to sitters to update their availability and their accounts are affected if they do not. We are also currently testing more reminder options! If you haven't already you can message up to ten different sitters a day. That way you can find the perfect match for you and your pet. If you'd ever like some direct assistance with some of the legwork for finding a great sitter, please contact our Customer Care team at 888-453-7889.
Tracey
The feed are too high. The website is not user friendly and it is cumbersome to rebook a sitter.
Reply from Rover.com | Pet SittingDec 21, 2023
Hi Tracey, thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help.
EDWARD
Note: This is a rating of Rover.com, not of the pet sitters, etc. who they represent. I find two gross problems: First, Rover demands full payment at the time you make your reservation. In my case, I was required to pay over $1000 months before delivery of the actual service. A deposit of, say, 25% would have been acceptable to me. Rover.com can take the position that full payment "guarantees the reservation". That is patent nonsense. Partial payment is more than sufficient. Full payment is nothing more than greed on the part of Rover.com who is profiting from the "float" on my money (and yours). Next, their communication is poor to non-existent. I may have received one brief email from Rover prior to the date on which a local pet sitter received my dogs. In contrast, TripAdvisor.com sends numerous messages to its customers reminding them about their reservations, pending payments, address information, etc. One would get the impression that Rover.com only wants your money and doesn't care much about anything else.
Reply from Rover.com | Pet SittingDec 16, 2023
Hi Edward, thank you for your candid feedback and we appreciate you taking the time to share this. Your card is charged when you book a service and booking the service reserves your spot with the sitter. Rover is always looking to improve the user experience and this feedback will be provided to our product team. If there is anything we can help clarify or assist you with, please don’t hesitate to reach out to the 24/7 Rover Support at 888-453-7889.
Susan
I find the platform challenging to navigate. Not user friendly. I also think it is bad business for Rover to REQUIRE a higher rate during holidays if the sitter does not require a higher rate. While your response to my review states that the sitters set their own Holiday rates, when I contacted Rover Customer Service, they told me that regardless of the sitter's rates, Rover requires that the fee is higher during the Holidays.
Reply from Rover.com | Pet SittingDec 15, 2023
Hi Susan, thank you for your candid feedback. Please be assured that sitters on Rover have the freedom to set their rates for all services including holidays. We'd be happy to review your interaction with Rover Support to ensure that the correct expectations were set. If you still need help, we hope you give us another chance and call back. Our 24/7 Rover Support team remains available at 888-453-7889.
Tommy
Too expensive
Reply from Rover.com | Pet SittingDec 12, 2023
Hi Tommy, feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Sitters on Rover can set and edit their rates. The dates, type of service, and pets included in a request will all play a factor in which of the sitter’s rates will apply to the booking. If you'd ever like some direct assistance with some of the legwork for finding a great sitter, feel free to give our 24/7 Rover Support team a call at 888-453-7889 and we’d be happy to help.
Cory
I did not receive one of my dogs leash collar back.
