Excellent
Based on 35,369 reviews
Rover.com | Pet Sitting4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 841 reviews with 3 stars · Clear filters
Heather
The first people I tried did not seem at all experienced or like they knew what they were doing. Booking restrictions make booking difficult sometimes. (Such as when I need to change the dates or something.) The second person I have found is just great!
Martin
charged me for cancel after they said pick 1 more sitter incase the first one cannot or is not available very poor customer support no luck contacting them! however sitters are great
Reply from Rover.com | Pet SittingNov 16, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
Magdy
You are working with people don’t have commitment
Reply from Rover.com | Pet SittingNov 13, 2022
We’re sorry to hear this was your experience. Feedback from owners like you is an important part of maintaining a quality experience and we really appreciate you taking the time to share this information with us. The next time you’re looking for a pet sitter, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help connect you with great sitters in your area.
Michelle
The idea of Rover is great! It was such relief to have help with our furbabies. The person who helped us was fantastic. The scheduling of services was the problem. I wish there was a way to book two services at once. Also, there isn’t a way to cancel a request if you ask two people. Also, it was confusing on how to schedule a meet and greet and or get started with the service.
Reply from Rover.com | Pet SittingNov 11, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
Neila
I booked 2 more trips with the pet sitter I found on Rover. I got very confused with the number of messages I then received, even before she had accepted the stays. I kept getting warning messages that I had only a little time left to confirm the request. The problem was I had 3 different requests going so I was very confused.
Reply from Rover.com | Pet SittingNov 11, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
Cathy
The website interface needs to be improved to cancel bookings when one is made. As of now, I see now way to cancel a request when I've made another booking. It's frustrating.
Reply from Rover.com | Pet SittingNov 8, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. To cancel a request, let your service provider know so that they can apply or remove their cancellation policy. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
Alla
I was misled by your review scheme where 5 stars means nothing. I made a reservation with a person who had 5-star reviews, and we went to meet him. We became a little suspicious of his credentials after talking to him. We came home and I started reading his reviews. One strange thing was that the reviews did not have the number of stars associated with it, so it was not easy to see if the review is good or bad, and we had to read the entire review. We found out that approximately 1/3 of the reviews were negative, and the 5-star rating is phony.
Reply from Rover.com | Pet SittingNov 2, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Sitter ratings are calculated by most recent reviews, so that may skew the ratings you are seeing. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
John
Our first experience with Rover wasn't a good one. I don't know how much Rover was to blame. We don't know if the house/dog sitter was perfect with everyone but us, or if she had negative reviews that didn't show up. Maybe the bad reviews can be buried or manipulated by the sitter somehow, or maybe out of dozens of customers we were the first to catch her not doing her job. Our door camera recorded the times she wasn't at our home, which was a lot. Anyway, we may try Rover again, but for now we've found someone we know and trust to take care of our two guys for our next trip.
Reply from Rover.com | Pet SittingOct 28, 2022
Hi John ,we’re sorry to hear about the recent booking you experienced. Your feedback will be reviewed by the appropriate team(s) to ensure these issues are addressed. In order for us to review this further, do not hesitate to contact our support team which is available 24/7 at 888-453-7889.
