Excellent
Based on 35,369 reviews
Rover.com | Pet Sitting4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 841 reviews with 3 stars · Clear filters
Stephanie
I find the website and the app tedious to use. It may be me just learning it but not user friendly for myself so far. I have had great luck with finding dog walkers so appreciate that and trust the people working on the platform
Hannah
I did not appreciate that you can't filter results for distance to find sitters closest to you. I especially disliked the fact that you can't add a tip to your liking and it caps at 30%. We had an excellent sitter whom we'd like to use again for our trips, and wanted to give her a much better tip than $24. We do not carry cash so it wasn't possible to rectify this issue. We appreciate the Rover app as a whole and generally enjoy the layout otherwise.
Reply from Rover.com | Pet SittingOct 1, 2022
Hello, we're alarmed by your concerns and would like to support and investigate further. Please contact our Trust & Safety team at 888-727-1140.
Kelly
**Since my review Rover has reached out to me and went above and beyond to make things right! I will use Rover in the future because of their excellent customer service and quick remedy of my ill feelings. I’m frustrated with my last experience, my original sitter cancelled last minute and the only other sitter I could find was almost twice as expensive. Rover gave me a $20 credit when I had to spend more than $200 more on the replacement sitter. They should honor the original price when a sitter cancels last minute. It is a very stressful experience!
Reply from Rover.com | Pet SittingSep 28, 2022
Our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. As sitters are independent business owners, we cannot control a sitter's rates. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
Zeeda B.
Many of the people dont respond. There's a nice upcharge
Carol
Contacted numerous sitters showing availability on requested dates. However I got about 7 sitters responding saying NOT available!! Was frustrating !!
Reply from Rover.com | Pet SittingSep 24, 2022
Hi Carol, we're very sorry to hear about your frustrating experience. We'd like to help. If you'd ever like some direct assistance with some of the legwork for finding a great sitter, please contact our 24/7 Rover Support team at 888-453-7889.
Laurel N.
I love my dog walker, but I don’t love the rover interface. It’s completely unintuitive and very frustrating. I have used other dog walking sites that are clean and simple. This one is not.
Reply from Rover.com | Pet SittingSep 19, 2022
Hi Laurel, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Next time you’re looking for assistance, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
Jonna
I like the service provide by Rover and we found a great petsitter on there. However, their website needs a user-friendly overhaul, it's too difficult to find your current/upcoming booking (A link to it should pop up as soon as you log into your account) and they should have a single box to check for "overnight visit." The process of trying to enter start and stop times when the sitter is staying at your house is cumbersome and ineffective for their pricing structure.
Reply from Rover.com | Pet SittingSep 14, 2022
Thanks for taking the time to provide us with your review. We are sorry to hear about this experience. Rover does allow everyone to apply to be a Rover sitter; however we also require all sitters on our site to pass a background check and go through the approval process before being able to list their services on Rover. We do send out regular reminders to sitters to update their availability and their accounts are affected if they do not. We are also currently testing more reminder options! With that being said, being that each sitter operates as their own business owner, we do additionally recommend that owners and sitters proceed with Meet & Greets to ensure that the service is a good fit and to ensure that each booked service is successful and rewarding for all parties. We encourage all pet owners and care providers to thoroughly discuss any potential concerns, needs, expectations and full care plans prior to a booking to determine the best fit for you and your loved ones. Although we understand the rare emergency can happen, please be assured we take these situations seriously, review them holistically, and take necessary actions to ensure that last minute cancellations are not abused. In cases where a cancellation has occurred, we request documentation to support the appropriate cancellation process has been applied. Once received, we will perform a full review of both the incident and conduct of parties involved, as well as our abilities to assist further. Although our reviews are confidential, we value your feedback and appreciate your patience. Again, we are so sorry about this experience and remain available if you would like to discuss past stays, future stays or general questions. If you have any further questions, our Support Team is available 24/7 at 1-888-453-7889.
Lou S.
#1) I’ve always had a good experience with Rover. We lost our Great Dane and haven’t used y’all for a long while. We are now watching our daughter’s 2 dogs. They are moving & can’t keep dogs at their rental in Atlanta. We recently went on a trip & needed a Rover to stay with our two granddogs. Found Lina. She came 2 times ahead of time to meet the dogs & receive instructions. As far as we can tell everything went fine when returning home. My only complaint is Lina didn’t contact us nor send any pictures with updates. We had to call her to check on the dogs. Like mentioned before, I think all was ok but don’t know for sure. She never updated us and didn’t send pictures. This is why I gave 3 stars. #2) I don’t understand paying upfront to reserve a Rover? I would think the process would be like reservations to a hotel. When I arrive at the hotel my credit card would be charged. NOT at reservation time. This is how your current procedure charges. I believe this is something the company Rover should change to help the user. It can put a hardship on the customer when reserving a Rover a month or so early. I’ve mentioned this before but thought I needed to bring it up again. Thank you.
Reply from Rover.com | Pet SittingSep 13, 2022
Hi Lou, our team received your feedback and we’re sorry about any difficulties. Feedback from users like you is an important part of maintaining a quality experience and we appreciate you taking the time to share this insight. Your card is charged when you book a service, similar to reserving a flight. Rover then holds on to those funds and releases them to the sitter 48 hours after the service is complete. If you have additional concerns, feel free to give our Rover Support team a call at 888-453-7889 and we’d be happy to help.
