Average
Based on 27 reviews
Royal Airport Concierge3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Royal Airport Concierge—your private lane through the world’s busiest airports. From the moment you arrive, a dedicated assistant takes care of the details: greeting with signage, escorting through formalities (including fast‑track where available), arranging luggage assistance, coordinating lounges, and managing transfers or connections. Whether it’s a red‑eye arrival, a tight layover, or a family trip with little ones, we orchestrate a calm, time‑saving experience tailored to you. We serve major global hubs with 24/7 coordination and clear, proactive communication. Discover more and reserve your service at royalairportconcierge.com.Why travelers choose us - Personal greeter and escort end‑to‑end- Fast‑track lanes where available- Porter, lounge, and chauffeur add‑ons- Proactive communication and 24/7 coordination- Support for arrivals, departures, and connections
Royal Airport Concierge (royalairportconcierge.com) has 27 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
27 approved reviews, newest moderated first
María L.
Super efficient in Singapore ⭐⭐⭐⭐⭐ Booked the service for Changi and everything was perfect. The airport is huge but the guide made it a breeze, took us straight to the lounge and boarding was seamless. Totally worth it if you have tight connections.
Giocasta L.
Amazing service in Haneda ⭐⭐⭐⭐⭐ Service in Tokyo was flawless. They met us right at the plane gate, helped with bags, and got us through immigration so fast. The agent was super polite and attentive. 10/10, saves you so much stress.
Nicole
I booked Royal Airport Concierge 1.5 weeks in advance for my client's daughter who was traveling alone to Barcelona. The service was supposed to include meeting her at the aircraft door upon landing and fast tracking her through immigration to her waiting driver. The reservation was confirmed and payment was taken. It wasn't until I proactively reached out 9 hours before landing to get the concierge's direct contact information that I received an email back stating they were unfortunately unable to find anyone to assist. At this point she was already in the air. Had I not reached out, I genuinely believe we would not have heard anything at all. The last minute notice left us with no alternatives as most services require at least 48 hours to book. We were completely left scrambling for a young woman traveling alone. Still waiting on the refund they promised. If you need a reliable service, look into SkyVIP- they were the only company willing to step up and help us last minute.
Reply from Royal Airport ConciergeJun 22, 2026
Hi, Nicole. We must state clearly that the account of events described in your review is entirely inaccurate and does not reflect what actually occurred according to the records we have regarding this booking. First and foremost, this reservation was not placed a week and a half in advance. Our system records show that the request was submitted on the 12th for a flight landing on the 15th—giving our team a window of only a day and a half (36 hours) to attempt to secure a last-minute spot during peak season. Secondly, at no point was this service marked as confirmed. Because of the extremely short notice, our team proactively reached out and kept you updated throughout the process, explicitly stating that we were facing difficulties securing the service due to the last-minute nature of the request. Barcelona is one of our most successful and high-demand destinations for Fast Track services. Due to this exceptionally high volume, we strictly advise all clients to book well in advance, as last-minute availability can never be guaranteed. Regarding your payment, please be assured that we never charge for any service before it is confirmed. In your case, only a temporary authorization was placed on your card, which was immediately released the moment we informed you the service could not be secured. You may check with your bank to verify that this temporary hold has been lifted, as no funds were ever deducted. We stand by our team's continuous communication and absolute transparency throughout those 36 hours. Sincerely, Royal Airport Concierge Team
Wander P.
Excellent service from Royal on our trip to Greece. Family travel can be chaotic when it comes to logistics, but they managed the entire arrival process at ATH when we landed. They were especially helpful in getting us through the new EES border check. We will definitely use them again
Gino G.
Super tight connection in BCN and with the new EES I figured I'd miss my flight for sure. Genuinely saved the dayst, made it to my gate with time to spare. Genuinely saved the day.
Bruno M.
Made a mistake of airport but they charged full price 1500 USD and stated they don’t deserve ITM Osaka . They have a 62 hours cancellation policy and I was 46hours before.they should at least reimburse since they don’t go to ITM. Very bad way of. Inducting business.
Reply from Royal Airport ConciergeJun 11, 2026
Dear Bruno, Thank you for your feedback. I’d like to clarify the situation thoroughly. On June 6th, you inquired about a service at Haneda Airport and provided all flight details for June 11th. After you confirmed the booking, we sent you a contract, which you signed, explicitly confirming both the flight and date details. On June 9th, you informed us that you were actually in Osaka and had made a mistake with the booking. You requested a cancellation of the Haneda service. Unfortunately, this request came after our strict cancellation deadline had passed. This policy is mandated by the airport, not by us, and once confirmed, the fees are non-refundable due to the airport’s strict requirements. Additionally, you mentioned Osaka, and I want to clarify that we do offer services in Osaka. However, because you contacted us after landing there, it was unfortunately too late to arrange a service on the spot. We regret the situation and understand how frustrating this must be. However, we must uphold the airport’s policy as these charges are entirely out of our control. We hope you understand and appreciate your cooperation. If you have further questions, I’m happy to clarify.
Linda Heck H.
We used Royal Airport Concierge for our transit through the Amsterdam Airport/AMS and it was absolutely fantastic. We had a tight connection on to Berlin and decided with the current lines at European airports it would be beneficial to have the assistance. We got off the aircraft and there were people everywhere with lines 2 hours long to get through immigration and customs. Our transit took about 5 minutes with the assistance of Linda our wonderful Royal Airport Concierge representative. Worth every penny!
Charmaine C.
Extremely disappointing experience with Royal Airport Concierge. We paid for a premium expedited arrival service at SJO Airport for 3 passengers arriving on a business-class commercial flight with only carry-on luggage. The service advertised included meet-and-greet at the gate, expedited immigration/customs assistance, luggage support, and escort to transportation. What actually happened: the greeter simply directed the passengers into the regular immigration line with everyone else. There was no expedited process, no prioritization, no meaningful assistance, and no alternative solution offered. The greeter then waited on the other side of customs, adding essentially no value to the experience. The most frustrating part was not just the failure to deliver the service, but how the situation was handled afterward. I requested a full refund because the core service we paid for was not delivered. Instead, the company pointed to the fine print terms stating expedited service is “not always guaranteed” and offered only a partial $200 “goodwill” on a service that completely failed to provide what was sold. I also requested that the matter be escalated to management, which I was advised would happen, however I never received any follow-up or response from management despite multiple attempts to resolve the issue professionally. After continued communication and follow-ups, the company eventually stopped responding altogether. If you are considering booking this service specifically for expedited airport processing, I would strongly recommend clarifying exactly what is guaranteed before paying premium pricing. Based on my experience, there appears to be very little accountability when the advertised service is not actually delivered.
Reply from Royal Airport ConciergeMay 21, 2026
Hi, Charmaine! We appreciate your honest feedback as we always aim to improve our clients' experience. We apologize for not meeting your expectations at SJO Airport. To be transparent about this location specifically: our service there is built around meet-and-greet, terminal navigation, luggage coordination, and a reliable handoff to your ground transportation. It does not include a true expedited immigration lane, as that type of access at SJO is highly restricted. That distinction should have been communicated to you clearly before you booked. We failed to do so, and for that, we are truly sorry. Thank you again for your honest feedback. We will take it into account to improve both the experience we deliver to our clients and the way we communicate our services. Best regards,
