Reply from RS ChronoJan 7, 2025
Hi Manjunath,
Thank you for being such a loyal customer and for sharing your feedback. We’re very sorry to hear about the difficulties you’ve faced with your return—this is not the experience we want any of our customers to have, especially someone who has supported us by making multiple purchases.
As we’ve discussed over email, our returns address has not changed for many years, and it’s very strange that DHL is unable to locate it. After checking with our logistics team, we can also confirm that no contact efforts have been made from DHL to resolve this issue, which is frustrating for us as much as it must be for you.
To make things right, we’ve already processed a refund for the returned items even though they haven’t reached us. If there was anything more we could do on our end to claim the unfulfilled returns postage with DHL, we absolutely would, but as the customer who purchased the postage, it will require your details to file a claim with them. We strongly recommend following up with DHL to address this, and we’re happy to provide any additional documentation or support you may need to get this money reimbursed to you.
Once again, we sincerely apologise for this situation.
Best regards,
Amy