Great
Based on 713 reviews
R.S. Hughes4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
713 approved reviews, newest moderated first
Mark R.
Brought value to our company, very good savings with a good product. Always looking for ways to bring more to the table. Availability when needed and timely responses.
Reply from R.S. HughesFeb 18, 2020
Thank you, Mark! Your feedback really means a lot to us! We are glad our value is reflected in our customer service!
Jacinta J.
Our company has a wonderful relationship with R.S.Hughes. Their customer service and sales teams are more than accommodating. Their products are exceptional and their pricing competitive. The ordering process, all the way through to the delivery process is fast and easy. Highly recommend.
Reply from R.S. HughesFeb 18, 2020
What a wonderful and detailed review of us and our service here at R.S. Hughes! We really appreciate you taking your time to leave it! Thank you so much, Jacinta!
Michael C.
Quick easy transaction
Reply from R.S. HughesFeb 14, 2020
Michael, that is what we like to hear!
Bob
First I would like to say that the people I work with at R.S.Hughes are good people. I have no complaints. The only thing that bothers me is that at least 75% of the time I order I never receive everything I order. Always seems like I get a partial order most of the time. We do receive everything and since shipping is free ( Always order over $100) it's not a bad problem. Just don't know why it takes a couple extra days to get our orders. Product is great, not great that the prices went up but we do understand. Would have been 5 stars if the deliveries would all come at once.
Reply from R.S. HughesFeb 12, 2020
Thank you, Bob, for your candid review. I would like to say we appreciate you as our customer and we are sorry that this bothers you. We have well over 250,000 different products that we offer and 50 different warehouses across the USA and Mexico. We distribute stock across the different warehouses and what you are experiencing, we ship them all from there respected warehouses, when you order. Normally, for better customer experience, we try to keep your orders coming from your closest branch. When your local branch doesn’t have your full order, we source the missing products from the next closest available branch. Instead of holding your whole order for one branch to ship to your local branch and then sending your whole order at once (days later), we ship directly from all branches that have the stock, directly to you. We do understand this can be a bother, but we would rather get you every part you ordered, as fast as we can, instead of making you wait for all of it at once. If you preferred to receive all of your shipment at once, that might be something your local branch could assist you with.
SCOTT
Excellent product selection and excellent customer service.
Reply from R.S. HughesFeb 11, 2020
Thank you Scott! We are happy that you are happy with our service!
KENDALL J.
RS HUGHES has been great to work with. Sohum is very informative in helping maintain competitive pricing & the team always provides updates against back ordered materials previously ordered.
Reply from R.S. HughesFeb 11, 2020
That is excellent to hear Kendall, thank you. We will make sure to pass your feedback on Sohum along.
Laura S.
Service is great! Employees are excellent. My only issue and this affects our whole shop, is that since moving to the new location, they have been out of several things we use on a daily basis. Once the stocking issue is fixed, you will get a 5 star rating.
Reply from R.S. HughesFeb 11, 2020
Laura, thank you so much for taking the time to review us. Short lead times for our customers are a priority for us, and our goal is to make sure all of our customers get their orders quickly and when they expect them. Regarding the stocking of your items, this is an issue that will need to be handled directly with your local branch, and as such I have reached out to them to see what we can do for you in that regard. You can expect a phone call from someone from R.S. Hughes shortly. I will followup with you via email later this week to confirm that an adequate solution to your issue has been reached. In the meantime I would like to thank you for contributing to making R.S. Hughes better, and offer my apologies for any delays caused by shipping inconsistencies.
CURTIS F.
I like your products but the lead time is two to three weeks before I get what I order. that time could be improved. Thanks, Curtis
Reply from R.S. HughesFeb 11, 2020
Curtis, thank you for your sincere feedback. We are looking into this, because we would like to formulate a solution that will resolve your issues and suit your local branch. We are contact with them, and will request that they reach out to you. We would like to send you an email later in the week to follow up with you to confirm that you have been contacted by a member of your R.S. Hughes team. In the mean time, we appreciate your willingness to contribute to the improvement of R.S. Hughes, and want to thank you for your business.
