Ruby Has FulfillmentReviews of rubyhas.com

Administration & Services
Inez Drive 5, Bay Shore, New York

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2.5

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Based on 23 reviews

Ruby Has Fulfillment2.5

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About Ruby Has Fulfillment

Ruby Has Fulfillment is a Fulfillment Service provider based in Bay Shore, New York that specializes in eCommerce Fulfillment. Request a quote!

Ruby Has Fulfillment (rubyhas.com) has 23 customer reviews on Folks Told, with an average rating of 2.5 out of 5.

Also known as: rubyhas.com
Website: rubyhas.com
Category: Administration & Services
Location: Bay Shore, New York
Listed on Folks Told: 2026

More in Administration & Services, New York

Write a review

About Ruby Has Fulfillment

Ruby Has Fulfillment is a Fulfillment Service provider based in Bay Shore, New York that specializes in eCommerce Fulfillment. Request a quote!

Ruby Has Fulfillment (rubyhas.com) has 23 customer reviews on Folks Told, with an average rating of 2.5 out of 5.

Also known as: rubyhas.com
Website: rubyhas.com
Category: Administration & Services
Location: Bay Shore, New York
Listed on Folks Told: 2026

Ari H.

May 22, 2020

Do yourself a favor- stay far away from…

Do yourself a favor- stay far away from this company. Due to mismanagement, lack of transparency, and simply not responding to any emails in a timely matter, we have had to put our business on pause FOR NEARLY A MONTH- no sales, no income, and lots of angry customers. Lovely. Ruby Has attempted to integrate our business to their system, along with many other companies through their acquisition of EasyPost. We were given a timeline stating we would be integrated and ready to ship out orders at the end of April/beginning of May. That didn't happen. We were given no updates on a new timeline, and e-mail responses were as vague as "we are looking into it" with no followup. I have had to resort to commenting on their FB or LinkedIn posts which they just delete- so they are well aware of what is going on. **Note- this issue is happening to 20+ companies that I know of. Not just us. At this point have asked for our inventory to be removed, and our contract terminated. It has taken them TWO WEEKS to have our small amount of remaining inventory shipped out, which was delayed due to a new reason each day, one being that they accidentally packing up someone else's inventory. I cannot make this up. I am still patiently waiting for a termination agreement, as well as a refund for the arbitrary billing errors they have made and sent us an invoice for. The worst part is, this all could have been avoided if Ruby Has would have been transparent and communicated their issues to us. We could have had new inventory sent elsewhere, or even fulfilled orders ourselves if need be to keep our business running. Some staff has finally begun to help, and say they "feel sick to their stomach about the issue," but quite frankly are moving at a snails pace or flip on a dime to cursing you out. This is not how you should treat customers, especially if you are trying to do them right. I have even asked to speak to a higher up, and it seems they do not care enough to make this happen. Edit: Great to hear from you Rafael after two months of radio silence. I am patiently waiting to hear from the executive you mentioned. I am well aware of the situation, but even now you express your lack of knowledge of what transpired. My inventory had been in the Kentucky warehouse from the start under EasyPost- it never moved. Everything was clearly labeled and barcoded. I am not understanding how this affected your inability to fulfill our orders, tell us about the issues you were facing, uphold your contract, or respond to our emails in a timely manor. You've caused thousands of dollars in lost sales and countless hours of frustration and wasted time. Luckily my inventory was finally returned (with some missing), but I am still waiting to be refunded for our charged accounts.

Reply from Ruby Has FulfillmentJul 7, 2020

My name is Rafael Zakinov, CEO of Ruby Has. We are sincerely sorry about your experience and would like the opportunity to explain the situation. On March 19th, Ruby Has agreed to assume the obligations of all of EasyPost’s (“EP”) fulfillment client contracts, in addition to assuming the Kentucky warehouse (not the PA, CA or UT warehouses which always remained completely under EP’s control, and were not ever a part of Ruby Has’ acquisition in any way). The agreement stipulated that EP would ship all client inventory from their three warehouses to the Kentucky warehouse by April 1st. With respect to California, EP had already shut this warehouse down well before Ruby Has’ acquisition of the client contracts unbeknownst to Ruby Has, and inventory was already in route to the then-EP-controlled Kentucky warehouse, also unbeknownst to Ruby Has. With respect to PA and UT, and most likely due to the COVID-19 pandemic, these warehouses were severely delayed in transitioning inventory to the Kentucky warehouse. When inventory began arriving in the Kentucky warehouse, we were shocked that it did so erratically, in bits and pieces, and with little-to-no identification. Since that time, we have done everything humanly possible to check-in the inventory, match it to accounts, and follow up with outstanding issues to minimize any further impact to your business. We are deeply sorry about the unusual circumstances that caused you so much frustration, and want to assure you that this is not our normal way of doing business. A senior Ruby Has executive has attempted to contact you to discuss your current situation. Please allow us the opportunity to speak with you directly. Sincerely, Rafael Zakinov, CEO Ruby Has