RuffwearReviews of ruffwear.com

Ruffwear sent me a defective product and they charge me a handling fee for the return. I will not be using them again.

Purchased a Switchbak lead directly from Ruffwear UK and it failed within minutes of first use. Our 8-month-old puppy briefly mouthed the lead while we were sitting at lunch and the webbing parted almost immediately, rendering it unusable. We fully appreciate that no leash is chew-proof; however, brief mouthing is entirely foreseeable behaviour for a young dog. We have been trialling multiple different types of lead and have never experienced anything similar. For a premium product at this price point, we would reasonably expect a basic level of durability. A lead becoming unusable within minutes raises obvious safety concerns. What was more disappointing than the failure itself was the response. Ruffwear characterised this as “accidental damage from external forces” and declined any remedy. A dog interacting with its own lead does not seem like an unforeseeable external force. We chose Ruffwear based on its reputation for high-quality gear. Unfortunately, this experience — and the refusal to resolve it — has significantly reduced our confidence in the brand.

what a horrible experience with the owner of this company. she is nasty rude and lazy! items came with tons of stains on the precuts and did not fit properly at all. wouldn't respond to emails and was nasty on the phone. never received my parcel for the exchange - DO NOT BUY FROM HER

Bought Ruffwear Polar Trex which are advertised as weatherproof and “highly” water repellent, after a 3km walk on wet footpath (not walking through puddles!!) the dogs paws were saturated! Can’t recommend!

Ruffwear used to be the go to for quality. I have two front leaders that are over 10 years old. They’ve been through the mill and still look in really good shape. But something has happened to the brand. A couple of years ago I bought a flagline and it disintegrated at the straps. I thought it was a one off, maybe faulty, so purchased another. My dog walked past some brambles and one snagged the harness and it ripped! So disappointed - and they’re not cheap and cheerful. I expect the harness to last more than one walk.

I purchased a halter for my mini Bernedoodle 7 month old pup from a reputable pet store in Elora. It was slightly large but knowing she would still be putting on some weight I kept it. She wore it once and then almost chewed through it when sitting on the rug for 10 minutes after a snowy walk. For such an expensive halter, I was shocked that it was not more durable. I have used several other inexpensive halters and did not have this problem. The store refused to replace so I contacted the company. I was told that they did not cover items that were chewed. They offered me a 25 percent discount on my next purchase but I don’t have confidence in this company now. I see others have had similar experiences.

Die Produkte haben mir qualitativ nicht zugesagt weswegen ich sie zurückgeschickt habe. Auf der Website steht nicht ausrücklich, dass man den Rückversand selbst zahlen muss, was nach deutschem Recht so unzulässig ist und dazu führt, dass der Händler die Versandkosten übernehmen müsste. - Kundenservice wurde daraufhin super unfreundliche und hat dann nicht mehr geantwortet.

Happy with the cooling collar I bought but I had to chase them up twice to refund an item I returned. Once chased, they processed it quickly but this wasn't very slick and I wondered if I hadn't remembered to chase it up, whether I would ever have been refunded. I would recommend sending a tracked return so you can see when it gets back to them - I was glad I'd paid extra Royal Mail fees to do this.