Chris D.
Their truck got stuck in the mud when…
Their truck got stuck in the mud when they delivered my containers and blamed it on me. Forced me to pay their $150 tow wrecker fee and wouldn't reimburse me. They were warned about the soggy conditions 48 hours prior to delivery and still chose to deliver the container despite the warning. Despite them trying to claim it wasn’t their fault, it for sure was. They insisted on delivering that day because they refused to wait for the weather to clear up. This company will rip you off if they get the chance. Beware of this company!
Reply from Rugged ContainerNov 20, 2023
We are sorry this happened to this customer. To clarify, after much delay because of rain, the customer informed our logistics company the site was dry, he wanted delivery. We informed him at that time, if the truck got stuck, he would have to pay for the tow-truck extraction. We admit, part of the problem was poor communication between the customer and our logistics company. We have subsequently moved logistics in-house to improve communications.