Excellent
Based on 4,972 reviews
Rula4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
kayley G.
Easy to use! Love rula
lianne S.
Erica Martin = 5 stars! She’s the best & we love her. The 1 star = Rula’s platform. It horrible & is not user friendly. I worked 3 days to try to sign us up & I had to get my sister involved & our local computer store involved as well - just to upload our insurance card into a small JPG. Not an hard thing to do, but on the RULA platform … IT WAS EXTREMELY DIFFICULT!!!! Our therapist, Erica Martin hooked my husband up to a RULA representative (on the phone) to finally get us on the RULA platform. & RULA notifications for our weekly therapy sessions are sporadic …. that is why RULA gets a 1 star & if I could give a 0 star - that is what I would TRULY GIVE = 0. If it wasn’t for Erica Martin - we would have completed ditched our therapy & gone elsewhere.
Reply from RulaJun 25, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
AB
I was charged today 6/25 for an appointment last Tuesday 6/18 during my appointment. I also cancelled in the portal. And cancelled via email. There’s no other way to make it more clear that this should not be billed. This is not acceptable and was billed without my permission. I expect a refund today.
Reply from RulaJun 25, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Alex Z.
Been great so far and very helpful
Customer
Efficient, easy to use, friendly and professional therapist
Vanny N.
I feel that my provider hears my needs and issues wonderful suggestions to help me cope with my issues.
Kassy
Kevin is amazing and is super easy to talk too. He listens and empathizes all while being supportive. I look forward to keep working with him and I feel he will really be able to help me with what I’m going through.
SBW
Such an easy site to navigate and reach my therapist
