Run-ChickenReviews of run-chicken.com

The chicken door I ordered—advertised as expensive—arrived defective. I immediately requested a refund because I cannot trust this company again. First, they acted like they couldn’t even find my order. It took three attempts and multiple emails just to get them to acknowledge the purchase. Then they insisted I send the door back to their address and provided instructions that required photos. I followed every step, sent the photos to the email, and put the item AND phots in their box. After that, they still wouldn’t clearly give me the return paperwork. When I asked for the return slip, they told me: “This is the address to send it.” The return shipping to Slovenia would cost €25—on top of a defective product I received from them in the first place. This was a terrible experience. Do not trust this company. If you want to avoid issues like this, choose Amazon instead.

We have had three doors all of which worked very well. Our coop has a dirt floor and the door has a challenging environment but works perfectly for nearly 2 1/2 years now. Gives us the confidence of open every sunrise and closes for security every night. I had to open the battery and motor compartment two months ago to change battery. The door operates as I said above despite considerable dirt and spider web which I promise to be more diligent in cleaning.

We have 7 Run Chicken doors for many years now. Recently we purchased F80 feeder. We reached out to customer service for a missing part. They immediately take care the issue. We are very happy and definitely purchase more in the future.

We lost 3 birds to a raccoon attack after forgetting to close our coop last year & decided it was time to stop relying on manual labor to keep our birds safe – the automatic doors from Run Chicken have been a game-changer. The doors work well and the app has been consistently upgraded to work better over time. When one of our doors recently failed, the company helped us with a discount on a replacement part even though we were past warranty. Highly recommend.

Run Chicken Support: Copy, Paste, Ignore, Repeat One star only because zero is not an option. Run Chicken’s customer support is quite possibly the most useless customer service experience I have ever encountered. This is not customer support. It is an automated loop wearing a human name. I contacted Run Chicken because my Door Giant, which is just over a year old, can no longer be programmed correctly. The online scheduler successfully communicates with the door, but the programmed times are approximately two hours off, suggesting a time-zone issue. The new app does not communicate with the door at all. I explained both problems clearly in my very first email. What followed was several days of Run Chicken repeatedly sending me the exact same generic programming instructions while seemingly ignoring nearly every word I wrote. I confirmed that my door has a physical button. I explained the programming process step by step. I described the lights, the beeps, the successful response when using the website, and the complete lack of response when using the app. I sent a screen recording showing my app settings. I then sent a video showing the door entering programming mode correctly. None of it mattered. Rather than address the actual problem—the app does not work and the website is using the wrong time—they continued asking me to prove that I was following the instructions. After I provided the requested proof and again explained that the door enters programming mode without issue, their response was to tell me to use the app and paste the same instructions yet again. It is almost impressive how consistently they managed to respond without answering the question being asked. The problem was never that I did not know how to press a button. The problem was never that the door would not enter programming mode. The problem is that Run Chicken’s programming platforms do not work correctly, and their support department appears either unwilling or unable to troubleshoot anything beyond copying and pasting a standard response. This is particularly unacceptable because this product is supposed to protect live animals. A door that closes roughly two hours earlier than programmed is not a minor inconvenience. Customers should not have to babysit an automated livestock door because the manufacturer cannot maintain a reliable programming method or provide competent technical support when its software fails. Run Chicken has also changed its programming platform without providing clear, consistent communication to existing customers. I was previously told not to use the app because it did not work and to use the website instead. Now I am being told not to use the website and to use the new app—which also does not work. When I asked which platform I am actually supposed to rely upon and how they intended to resolve the issue, they simply sent the instructions again. No technical diagnosis. No acknowledgment of the apparent time-zone problem. No meaningful troubleshooting. No escalation. No proposed repair or replacement. Just the same canned response, over and over, as though the customer will eventually become exhausted and go away. A product is only as reliable as the company standing behind it. Based on this experience, when a Run Chicken door stops working properly, customers may be left with an expensive red panel, a useless app, contradictory instructions, and a customer support department that treats reading comprehension as optional. I would not recommend Run Chicken to anyone who needs a dependable automatic door—or who expects an actual human being to read their message when something goes wrong.

Great products of high quality, I just love the app connection! Makes it much easier to take care of our little herd. Great customer service, very fast und always helpful and friendly!! Thank you especially, Emily, for your help. Eagerly waiting for further products , especially a water dispenser with the same cool design😉

appareil livré mais ne fonctionne pas après plusieurs mail jamais de réponses. Ces honteux. 0E disparus

This would have been a five-star review, I thought it was a great product and I bought three of them. And it was a great product at first. But now they've changed the phone app so that you cannot use it unless you have an internet connection. There should be no need to connect to the internet since it uses Bluetooth to connect to the door. But the app won't startup without an internet connection. Although the old version of the app did work. You can't sell stuff to rural people in the United States and expect that they'll be able to have an internet connection in their chicken coop. Strike two is that the app now says the coop door battery is at 0% capacity when it's actually at full strength. The app decides that enough time has passed that you should change the battery and starts lying to you saying that the battery is at a lower and lower percentage as the days pass until it tells you it's at 0% capacity. Yet it's showing a full four volts. And still works fine. I don't want an app that just lies to me. That's not helpful and certainly does nothing to earn trust. You guys need to build a decent app or bring back the old one. You've made your product useless to me. What gives guys? You had a truly great product going there, until you ruined it.