Reply from RustypodJun 10, 2025
Dear Chad,
Thank you for taking the time to share your feedback. While we appreciate all reviews — whether 1-star or 5-star — we feel it’s important to clarify a few points for accuracy and transparency.
First, regarding the delivery timeline: at the time of purchase, you selected our standard shipping option. We clearly state that standard delivery typically takes 10 to 14 business days. Your order was delivered within 11 days, which falls well within that timeframe.
Second, your order did not include complete design instructions. As part of our process, we sent you a proof of the design to review and approve before production began. We do not proceed with any custom order without customer approval, so the final product was based on the version you confirmed.
Lastly, although the issue reported was not due to an error on our part, we still offered a 25% refund as a gesture of goodwill — something we do to stand behind our service, even in challenging cases.
We understand that not every customer will be satisfied, and we respect all opinions shared here. That said, we also believe it’s important to address and correct any public claims that may be factually inaccurate.
Sincerely,
Rustypod Customer Service Team