Great
Based on 395 reviews
rvcarefree.com4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We, here at Salty Expeditions LLC, pride ourselves on our extensive knowledge of the Carefree products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. Salty Expeditions LLC is an independent Carefree of Colorado parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a fully functional awning!
rvcarefree.com (rvcarefree.com) has 395 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
395 approved reviews, newest moderated first
Rosita P.
Provided assistance about what to order, credited for a part I did not need. Arrived when promised.
Reply from rvcarefree.comJan 10, 2023
Thank you deeply for this kind review. We really appreciated your business! ~RVCarefree.com Team
Mark E.
Great customer experience, folks are on their game! Placed two orders now, like going down to the local hardware store, u need it and they got it.
Reply from rvcarefree.comDec 27, 2022
Mark, Your business is greatly appreciated. Thanks so much for the kind words as well. We are here for you should you need anything else! Kind Regards, RVCarefree.com Team
Lynn C.
Customer care representative Taylor Hennessy did a great job of researching my product needs!
Reply from rvcarefree.comDec 14, 2022
Thank you Lynn, we are so happy to hear that you got everything you needed :) Kind Regards, RVCarefree.com Team
Brian S.
Able to get the right parts ina timely manner, at a fair price.
Reply from rvcarefree.comDec 6, 2022
Brian, Thanks for the review! We are so happy everything worked out for you! ~RVCarefree.com Team
Ross
This was for a motor cover for my Carefree Altitude awning that had somehow fell off. New part was difficult to find on the Carefree site and was expensive. However, part fit perfectly when it arrived. No tracking information was provided with the order, luckily it arrived on the day we departed and was a quick install.
Frank S.
Although I was unable to find the parts I was looking for on the web page. I called customer service by email and the help they gave was quick and easy. I had my parts within days.
Shawn M.
Wrong part was in package. Description on website didn’t match what I received
Reply from rvcarefree.comOct 29, 2022
Good Afternoon Shawn, We are sorry to hear that you received the incorrect part and were unhappy with the service we provided. We have not received any emails from you regarding this. We would be happy to help you if you could give us some more information. The item you should have received is a motor cover kit for the Longitude awning arms. If you do not have the longitude arms (PN:87JVAP), this will not fit. Can you please send us an email ([email protected]) with more information so that we can get this issue resolved quickly? Thank you! ~RV Carefree Customer Support Team
Colorado C.
There isn't a phone number to contact someone about returns and procedures. I am stuck with 2 parts I cannot use. I need the money I paid for them.
Reply from rvcarefree.comOct 26, 2022
Good Afternoon Deborah & David Reeves, We are sorry you are not happy with the service you have received. We responded to your previous 1-star review and made sure the issue was resolved as quickly and efficiently as possible. We have emailed you regarding your previous review and you never responded to us. We are happy to set up a return for these products. Please send reach out to us via our contact email ([email protected]) and we can set up a return. Also, please review our returns and shipping policy on our website. Again, we have sent you multiple emails with no response on October 9th and October 11th. If you are not getting our emails, please check your spam folder. Thank you and we look forward to helping you with your returns. ~RV Carefree Customer Service Team
