Great
Based on 42 reviews
RVGUARD4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RVGUARD is listed under Other Vehicles & Trailers.
RVGUARD (rvguardstore.com) has 42 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 5 reviews with 1 star · Clear filters
Unhappy C.
We purchased the RVMATE TPMS with USB/Solar Charge. Of the 4 sensors included, one would not seal, one would not pair. The two we were able to install destroyed the valve stems on our tires within two days of travel. RVGUARD refunded rhe purchase price but refused to pay anything toward the tire repair cost. This product actually deserves less than a 1 rating but there is no option for that here.
Billy B.
I think it should have been put on factory and Why are the guards the same for both sides. I had to modify it . A sorry design
Reply from RVGUARDMar 23, 2026
Thank you for sharing your feedback, Billy. We’re truly sorry to hear that your experience with the 16,000 Grains Portable RV Water Softener did not meet your expectations, especially so soon after receiving it. We have attempted to reach out to you via email to better understand the issue you described regarding the guards and the installation, but we have not yet received a reply. We’d really appreciate the opportunity to assist you directly, as we’re committed to helping every customer have a positive experience with our products. If you’re open to it, please reply to our email or contact us at [email protected] so we can understand exactly what happened and explore how we can make it right—whether that’s through troubleshooting, a replacement, or another solution that works for you. We genuinely value your input, and we hope to have the chance to regain your trust.
Brad C.
haven't received order that is currently being traced back to carrier. Waiting to hear back
Reply from RVGUARDMar 16, 2026
We sincerely appreciate your feedback and would like to provide an objective update regarding this order for the benefit of all readers. On February 18, 2026, the customer reported non-receipt of the heated water hose. In accordance with our service policy, we immediately processed a full refund to ensure customer satisfaction, while simultaneously initiating a trace with the carrier. On February 27, the customer kindly notified us via email that the package had been found and received, and expressed willingness to repay for the order. We sincerely appreciated this honest gesture. However, as of March 16, we have not received payment for the order, nor have we received further communication despite our follow-up. The customer’s original negative review remains published, despite the confirmed resolution of the issue. We always strive to resolve every issue fairly and transparently. In this case, we acted in good faith by promptly issuing a refund, and we acknowledged the customer's honesty when the product was found. We regret that the review does not reflect the final outcome. We remain ready to work with the customer to close this matter appropriately. Thank you for allowing us to clarify. Sincerely, RVGUARD Customer Care Team
David C.
There’s 18 reviews here. And I’m the second one star review. They will find ANYTHING to decline a repair: this is the third time I’ve tried to have It’s a waste of money! I’m getting a refund.
Reply from RVGUARDDec 8, 2025
We have noticed your review and are genuinely concerned about your experience. We would like to address your points publicly to ensure transparency with our entire community. First, we stand firmly behind the quality of every product we sell, which is why all RVGUARD products come with an industry-leading 18-month warranty from the date of purchase. If your product fails within this period due to a manufacturing defect, we are committed to covering the repair or providing a replacement. You can learn more about our warranty and claim process here: https://rvguardstore.com/pages/warranty-information Second, according to our records, we have not received any specific order or contact information from you that would allow us to identify and investigate your case. To resolve this issue, we have reached out to you through this public channel and invite you to contact our dedicated customer service team at [email protected] with your order number and details. Our team is ready to assist you promptly and find a satisfactory solution. We value every customer's feedback and take our commitments seriously. Please help us help you by sharing the necessary information. We aim to turn your experience around.
mark A.
I ordered the item, items sent but shipped via Amazon. The item was then supposedly delivered to my mail room but Amazon decided to take one photo with 20 packages and say it was delivered. The mail room doesn't see it, double checked with me and no item is found. I notified the company and was basically told too bad.
Reply from RVGUARDOct 9, 2025
Thank you for sharing your feedback regarding your order experience. We take all customer concerns seriously and have thoroughly reviewed the details of your case. We understand the frustration when tracking information does not align with actual receipt of an item. Our team made multiple attempts to work with you and the carrier to resolve this situation, including requesting additional verification from the delivery location and exploring available options. While we were unable to reach a mutually acceptable resolution through our direct communications, we remain committed to improving our service based on customer feedback. Should you wish to revisit this matter, please contact us directly at [email protected] for further assistance.
