Excellent
Based on 567 reviews
Rx Outreach4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rx Outreach is a nationwide nonprofit pharmacy that helps people live healthier lives by expanding access to affordable medication—regardless of income, location, or insurance. We provide compassionate pharmacy care directly to patients and through partnerships with prescribers and community organizations.For over 15 years, Rx Outreach has worked to reduce financial, geographic, and social barriers to medication access by offering low-cost prescription medications delivered directly to patients across the United States, DC, US Virgin Islands, and Puerto Rico. Many of our medications are available at significantly lower prices than traditional pharmacies, helping patients manage chronic conditions without sacrificing their health due to cost.Unlike many pharmacies, Rx Outreach does not require insurance to access our affordable pricing. Patients with insurance, without insurance, or experiencing gaps in coverage can all explore our transparent medication pricing and nationwide mail delivery services.Our pharmacy team is committed to providing safe, accredited, and compassionate care. Rx Outreach maintains accreditation from the National Association of Boards of Pharmacy (NABP) and follows rigorous standards to ensure medication safety, privacy protection, and reliable service for every patient we serve.Patients use Rx Outreach to help manage medications for conditions such as:- High blood pressure- Diabetes- Mental health conditions- Asthma and respiratory conditions- Neurological conditions- Heart disease and more...We also help families access affordable pet prescriptions for certain medications that veterinarians prescribe which are also approved for human use.If you're searching for affordable prescription medications, low-cost mail-order pharmacy services, or medication access without insurance, Rx Outreach may be able to help.Learn more about how our pharmacy works and explore our medication list:Find your medication:https://rxoutreach.org/find-your-medicationH
Rx Outreach (rxoutreach.org) has 567 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
567 approved reviews, newest moderated first
dt
Great customer service and ease at ordering. Email notifications and phone call reminders,
Reply from Rx OutreachSep 2, 2026
Thank you for the 5-star review! We’re so glad our team and prescription reminders help make managing your medications a little easier. From ordering to staying up to date on refills, we want the process to feel as simple and convenient as possible. Thank you for choosing Rx Outreach! —The Rx Outreach Team
Kathy
The people I talk to on the phone are always pleasant and very helpful and I get my medicine on time.
Reply from Rx OutreachSep 2, 2026
Thank you for the 5-star review, Kathy! We’re so glad you’ve consistently felt well cared for by our team and can count on your medications arriving when you need them. Your kind words mean a lot to us. Thank you for choosing Rx Outreach! —The Rx Outreach Team
Danielle
Very easy to refill my medication. Recieved it quickly. Excellent price and always very helpful with any questions I may have. Phone wait times are decreasing. So that is helpful.
Reply from Rx OutreachSep 2, 2026
Thank you for the wonderful 5-star review, Danielle! We’re so glad you’ve found refilling your medications simple, affordable, and dependable—and that our team has been there to help when you have questions. We also appreciate you recognizing the improvement in our phone wait times. We’re always working to make the experience better for our patients, so it means a lot to know those efforts are making a difference! —The Rx Outreach Team
customer
Well, it’s very convenient easy system to use. What else can I say it’s fast my medicine gets here within a week the cost is great. Customer service is great.
Reply from Rx OutreachSep 1, 2026
Thank you for the fantastic 5-star review! We’re so glad Rx Outreach has made getting your medications convenient, affordable, and hassle-free. It’s especially wonderful to hear that you’ve had a great experience with our team along the way. We appreciate your trust and are grateful to serve you! —The Rx Outreach Team
SPARER
Once again, RX Outreach had proved beyond any doubt at all there they care NOTHING about Customer Service. Once again, I placed a reorder that NEEDED to be shipped by the USPS as they use the very cheapest FedEx rate that the only people that FedEx will talk to about a shipment is the shipper - them, not us, the customers, about our medication. When I placed the order I very clearly reminded the woman on the phone that this NEEDED TO BE SHIPPED BY THE USPS and that their system automatically changes it to the horrible FedEx basic, no frills, no service shipping. She looked at my record and saw exactly what I was talking about, then she put me on hold to talk to her manager, who knew exactly what she was talking about. She came back on the line to tell me that she said she is personally is going to insure this is going to be sent by USPS. HUGE SURPRISE!!!! About 20 minutes before they close for the day, I got the text telling me that my order has shipped and the USELESS FEDEX TRACKING number to go with it. When I called, I was told the Supervisor was already gone for the day. When I asked to speak to the supervisor's manager, she put me on hold, came back 10 minutes later and told me that he's going to "look into it" and call me back. I told her that this was not acceptable as EVERY SINGLE TIME I'VE HAD AN ISSUE I'VE ALWAYS BEEN TOLD THAT THE SUPERVISOR OR MANAGER IS LOOKING INTO IT AND WILL CALL YOU RIGHT BACK. AGAIN, HUGE SURPRISE, I'VE NEVER, EVER GOTTEN A SINGLE CALL BACK FROM ANYONE AT RX OUTREACH. And I have no doubt that when I call tomorrow morning, I'm going to get the same song and dance I get every time this happens. "Oh, he's in a meeting," "Oh, he just went into a meeting," Oh, you just missed him, he just went to lunch." and of course then we're right back to the "Oh, he's in a meeting." All this is gobbledygook for "aw, I don't want to actually have to do anything today" GREAT MANAGEMENT STYLE PEOPLE!!!
Reply from Rx OutreachSep 2, 2026
Thank you for sharing your concerns. We reviewed what occurred with your recent order and understand your frustration. Our team was able to correct the shipping method, send your medication via USPS as requested, and provide the updated USPS tracking information by text. However, we also recognize that you were told you would receive a follow-up call and that call did not occur. We apologize for not following through on that commitment. We appreciate your feedback and take concerns about communication and service seriously. We will use this experience as we continue working to improve our processes and the experience we provide our patients. —The Rx Outreach Team
customer
Courteous generous trusting and well overall the best experience I'm having in customer services. Thank you for being your best !
Reply from Rx OutreachSep 1, 2026
Thank you so much for this wonderful 5-star review! Knowing that you feel cared for and can place your trust in our team is one of the greatest compliments we could receive. Your kind words and encouragement mean a lot to everyone at Rx Outreach. Thank you for allowing us to be part of your care! —The Rx Outreach Team
C A.
Easy to order and always on time.
Reply from Rx OutreachSep 1, 2026
Thank you for the 5-star review! We’re so glad you can count on Rx Outreach for a simple ordering process and dependable delivery. Making it easier to get the medications you need is what we’re here for. Thank you for choosing Rx Outreach! —The Rx Outreach Team
ronald
Ease of ordering !
Reply from Rx OutreachSep 1, 2026
Thank you for the 5-star review, Ronald! We’re so glad you’ve found ordering your medications through Rx Outreach simple and convenient. Making the process as easy as possible for our patients is always our goal. Thank you for choosing Rx Outreach! —The Rx Outreach Team
