Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

Great job completed in one day. Done neatly and efficiently. Though price quoted is way over the top but you only realize this when you see the inputs that go in. Its too late by then. U Will have buyers remorse. So check out other suppliers and make a counter offer Their markups are 300% plus if you estimate the material and labor involved.

They refused to give me a price without getting all my info first. That's called a hard sale. They have a script to convince you to buy on the spot. They also buy ads to show their "amazing" reviews...the ones they write themselves. Just another corporate scam. If you're here, you found their real rating.

The salesman said they have their own installers. A general contractor showed up. He broke a shelf in my mother's bathroom. Told me it broke from static electricity. Really?? At least be honest. Accidents happen.They Misrepresent their services.

As of this writing, this company has a rating of only 3.5 stars. That should be enough to send you looking somewhere else. My mother contacted Safe Step Walk-In Tub in February. They removed a walk-in shower and installed the tub on March 5th. It was a nice model and the installed price was over $30,000. One of the selling points for her was the "no-strength locking handle". Since the day it was installed, my mother has not been able to close the door by herself. I've looked at it and it is obvious that the parts aren't aligned in a way that the latch can smoothly move over the door striker to close it. So, other than a couple of attempts the first week, it has gone unused, and my mother has had to use a shower in a tub. Stepping into the tub is a hazard for her. She falls regularly. She and I have been calling to remedy this situation for two months now. A few weeks ago, two people (a salesman, and an installer, I believe) showed up and looked at it. They said the door was warped and ordered another one. They said they would return and install it when it arrived. It was delivered to her house two weeks ago. I happened to call their customer support line again that day. The customer support person on the other end of the line said she she could see the tracking information and knew that it would be delivered that day and be available for installation. The installer never returned. I called again last week since no one has come to install the door and was told that a customer service manager would be called immediately (not the first time I'd been given that answer). Still nothing. I called again just now. Someone with an off-shore accent answered the phone and took my contact information. I'm sure I'll have to call again after this memorial day weekend. There seems to be a pattern here of the company responding to all low reviews, apologizing and giving customer service contact info. I expect this review will receive one also! At my mother's age health situation, three months could be a significant portion of her remaining life. Is a year's worth of independent bathing worth $30,000, or six month, or three months? Calling once per week hasn't gotten us anywhere. I feel the next step is to sue. There's more to the tail. The door that needs to be replaced is at my mother's house waiting to be installed. They had made a tentative appointment for Tuesday last week to come and install it. The installer called and talked to my mom and asked about a curtain rod. I don't know if the curtain rod has been ordered or the situation with that, but between them they decided that he would not come to install the door until the curtain rod arrived. That means, that she will not be able to use this blanking tub until the curtain rod arrives. I don't even know if that's been ordered or what the status is of that. But I wish these people would just go and install the blanking door. This is freaking crazy.

We ordered a tub and got the wrong color and wrong color backsplash

Wish we hadn't spent $20,000 for this tub. It's tight getting in and out. You have to slump down to get your shoulders in the water. I look at it and can't figure out why it costs that much. The trim looks cheap and the caulk is nasty and the cats hair sticks to it and is hard to clean. Very expensive mistake.

Installation was great. Customer service fair

Installer arrived, reviewed area for install. Discussed the install and gave approximate time for install and proceeded to install. Installed with minimal disruption to house routine.