Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

We should have been told that the tubs was to be put on a finished floor as we held off from retailing our floor until install was completed…instead we went through the entire install only to find out after the complete install that the tub was on legs…now we have a beautiful tub sitting on a bare plywood floor that is not watertight or water proof

from sales to install everything was professional and we were very comfortable with the entire process. Very happy with the finished product.

ok the man came by and sold me the tub about three weeks go by and the installer came and put the tub in. then the trouble started the installer said the breaker box on the house was no up to code. and the tub needed to wired in. about three weeks later safe step drew a electrical permit and the power company came and turned off the power. there so called electriction was no licenced in the state great actually had no license, so no the electriocal inspector refuses to turn the power back on. a local company saved the day by. promising to do the job right. about three weeks later they put in a new breaker box corecetley and left. all the while no work from safe step i had to rent gererators out of pocket while the work was bieng done .about three more weeks go by and safe step calls for the rest of there money. on the same day as the call i noticed the lables on the hot cold part were gone i called safe step they said the tub warrenty was no good because of a lien on the tub for. non payment they had never called me through all the porblems they caused never i mean nerver deal with these loosers.

The company did not inform me of their arrival prior to the day before the followup inspection or to confirm install of the handrail like was promised. They changed the delivery and install date, and only gave me one day notice instead of the 4 weeks I originally planned for. The inspection failed because the inspector did not know how to do the inspection. Safe-Step sent their repairman out for the re-inspection, but he said that was not his job (he doesn't work for Maricopa inspection offce), and I have yet to receive a written document of a "passed inspection", from the Maricopa inspection office, and it has been 1-1/2 months. I was not provided with a license # for the contractor. The company asked for an order # and serial # for the tub for which original paperwork did not supply. The down payment I wrote a check for is listed as $4,000 when it was $3,000. Once I learned of the serial # two months later, I learn that the tub is a 2020 model when it was supposed to be brand new. In the meantime, I don't feel comfortable using the tub because I haven't received a "pass" for the inspection, and I want a safe shower/tub before using it. No one was getting back with me despite my phone calls and request through BBB. This is after having already paid $20,000 for the tub. I finally got notification in writing that the tub is safe to use, but that was after two months of waiting after the installation, writing to BBB and Trust-Pilot review. Since writing this review, Safe Step sent me a notice that the tub passed inspection; however, the inspector did not show up in person and went only by the photos provided. The hot and cold water is in reverse, and I was informed that I would need to use the water in the opposite direction with cold on the left and hot on the right. The contractor should've stopped the installation at that time and informed me of this problem and come to a solution for that, but instead told me about this after the install was complete. Instead, they are placing this dilemma on me to resolve. I was also informed that the water heater may not be sufficient for the 50 gallon tub when my water heater is 40 gallon. My water heater is almost brand new, and even if I were to request a 50 gallon one, the plumber told me that a 50 gallon won't fit in the location where the original one is located...this should've been addressed at the time, the salesman should've known that a 50 gallon one would not fit into that space.

They came. They did their job. They cleaned up.

The installers did a great Job! Very nice & attitude was great!

Est investment ever!

The product is good but the sales person sucks. First the sales person was late the day of our appointment then when it came to the financing part he was rushing, we asked what the monthly payments will be he rushed to say it was just in the $200 range and submitted the application. He insisted that all the information will be sent to us. When we got our bill, yes the minimum payment was in the $200 range but it will cost us more in the interest rate and longer to pay off, but if you pay a triple the amount will save like $13K on the interest rate and pay it off with in 3 years. We felt like we got scammed but I would not recommend this company to any of our friends and finally since the sale person is very unprofessional about the payment towards the product, I would like to file a compliant ,please let me know where to address this. I would defiantly like to prevent others from signing papers before getting all the necessary information on the financial part.