Reply from Sage JewelersMar 5, 2026
I want to respond clearly and factually so there’s no confusion about what happened.
When the order was placed for the Pepsi watch, the shipping address came through as an apartment complex in the Bronx without an apartment number. Because of that, we could not ship the item. Victor called and left you a voicemail explaining that the payment information needed to be updated before we could proceed, and he also sent an email stating the same.
In that message, he explained that the order would be refunded and the order would need to be placed again once the payment address was corrected. You later contacted one of our staff members and mentioned the address was off by one number and that you do not live in an apartment complex. However, a new order was not placed with the correct payment address information.
Because the order remained incomplete and unprocessed, the watch was eventually purchased online by another customer. As you know, this particular Pepsi model is limited edition and high demand.
When I spoke with you directly, I asked if you had received the voicemail, and you confirmed that you had. During our conversation there was no frustration expressed, and I offered to help you find another watch or contact you immediately if we receive another Pepsi in the future.
I understand the disappointment, especially with a birthday involved. That part is unfortunate. But the order could not move forward without the required updates, and we did make attempts to communicate that.
If you’d like us to keep an eye out for another Pepsi or help you select something comparable, we’re happy to do that.
