Saiyan StuffReviews of saiyanstuff.com

Reply from Saiyan StuffNov 24, 2021

Hi Alexis! Thank you for this awesome review. It was my pleasure to assist you all throughout the problem. No one wanted the package to be lost. We were very unlucky that it happened to us. Nonetheless, we will do our utmost best to give you the best resolution possible. If we can pull some strings to speed things up, we will do so. I really appreciate you being understanding despite the inconvenience. Take care always! Cheers!

Reply from Saiyan StuffNov 18, 2021

Hi Victoria, Thank you for your feedback. I would like to clear things up as well. Yes, the website states products are shipped out normally within 3 to 5 days. But as I have explained in my reply to your email, we are a small team that processes hundreds of orders every day. Since the Christmas season is coming, there has been a sudden surge of orders these past few weeks and it is now taking around 7-9 days for the production of our products since they are mostly made-to-order. We sincerely apologize for the inconvenience. Regarding your statement that you can't contact anyone, I have also explained in my reply that the customer service staff are working remotely from a different country/timezone. It was around midnight in my location when you sent your email and we were not online during those times. Upon checking the timestamps of your emails, there is only a one hour gap between your inquiry and when you placed a dispute case against our bank. If you have been more patient, we would have received a reply from us within 24 hours. Also, there is no statement in our website saying we are online 24 hours for customer inquiries and we could reply instantly. Moving forward, we have closed your dispute case against us and we have issued your refund. I wish you the best in life. Thank you and have an awesome day!

Reply from Saiyan StuffOct 28, 2021

Hi! We are glad that you liked the finished design for your custom request. Please do not hesitate to contact us again if you want us to create another custom design request for you. Looking forward to your next order. Have a great day ahead! Cheers!

Reply from Saiyan StuffOct 26, 2021

Hi Garrett! Our apologies for the delay in our response to your email, as we have no office hours during weekends (when you sent your inquiry). If you would kindly check our reply, we have provided your tracking number in it. Just a little longer and you'll receive your order. Thank you for understanding and have a wonderful day! Cheers!

Reply from Saiyan StuffOct 20, 2021

Hi Shin Shin! Thank you so much for the awesome review! Please stay tuned to our store for new products that might interest you. Also, don't forget to check your email as we send discount codes every now and then. Looking forward to your next order. Have a great day! Cheers!

Reply from Saiyan StuffOct 13, 2021

Hi Yusuf! Thank you for the awesome review! You are one of the most patient people I have met. Even though it took months for the return package (ultimately, it was not sent back to us and we can only assume it was lost during transit), you were very patient and kind in your email to us. If I could give you a rating as a customer, I would definitely give you 5 stars in return. I deeply appreciate your kind words and I hope everything will go smoothly with the resend we will be shipping out shortly. Cheers!

Reply from Saiyan StuffOct 12, 2021

Hi Arman! Thank you so much for patronizing our products. I assure you, the products you will receive from your recent purchase will be of better quality than the ones from two years ago. Please stay tuned to our store for new products that might interest you. Also, don't forget to check your email as we send discount codes every now and then. Cheers!

Reply from Saiyan StuffOct 6, 2021

Hi Keziah! Thank you so much for the awesome review! Please stay tuned to our store for new products that might interest you. Also, don't forget to check your email as we send discount codes every now and then. Cheers!