Bad
Based on 491 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sally Beauty Supply is the largest retailer of professional beauty supplies in the world. Sally Beauty Supply offers the consumer and the salon professional more than 6,500 salon-quality products online and in-store.
Sally Beauty (sallybeauty.com) has 491 customer reviews on Folks Told, with an average rating of 1.9 out of 5.
491 approved reviews, newest moderated first
Intelbore
I am the victim of a brushing scam. An Uber deliveryman delivered a hair coloring development product and head netting caps via Uber Eats. I never ordered these items and never will because of this horrendous experience.
Mrs B.
Staff huffing and sideways glancing at us when asking for advise. Costs nothing to have manners. Shame as the shop has products needed, they just need to hire some decent staff who care. Oh and your Trust Pilot score fits perfectly for you! Welcome to the 21st century!!
Shawnam
I purchased 2 shampoo which was on offer and buy one and one half price and I paid £59.91. When I tried it was horrible and I asked the customer care how to return it. She advised me to return it to one of their stores in Leeds. Because I opened one of them and I didn’t want to lie to them I took the one which was not opened. I asked if I could exchange. The customer service had to call around to speak to one of their manager but couldn’t. In the end what she did was gave me the price of the one which was half price and left the full price for the one I didn’t return. I felt that was ripping. Even if it was their policy still felt treated unfairly and the customer services were unprofessional and rude. I was the one who should felt annoyed not the customer services.
Desiree T.
Came into the store to make a purchase, noticed that my personal information was incorrect for their rewards program. After zero help from the person working, called the 800 number and boy did it go from mild "annoyance" to are you "kidding me" super fast. Not helpful and they made everything worse. Super lame, apparently the store transactions were canceled. After going through everything turns out the store dropped the ball and the 800 people clearly do not make enough money to do their job. Over an hour speaking with a supervisor we finally figured out what happened. This is too much for a rewards program. Do not give them your information not sure what they do with it.
Tam
Company gave me a run around when i was trying to use a gift card that i purchased and never did get to use advise people to think twice before buying any gift cards from this company as they do not give any sort of help just say don't know
Kiran P.
Staff are rude. Complaints are not fully investigated & no exchanges are considered after 30 days even if faulty. Consumer statutory rights are a myth according to customer services.
Vycktoriya F.
I ordered 5 items online, which were shipped out pretty quickly. Once one set of my items arrived and the contents had spilled all over the inside of the box, which resulted in loss of product(s), and were possibly contaminated since the lids were no longer secured (these two items were Motions Relaxer). My remaining 3 items were not received, although the status on the Sally’s app showed “Complete”. I phoned and received a pleasant customer service representative who requested a resend of all 5 products (free of charge). I also requested that the relaxers be shipped in a plastic bag, or with some type of lid securing method—I was advised that she had put that in the notes per my request. Yesterday, I received the 2 Motion’s Relaxers, but they WERE NOT secured per the customer service representative’s advisement. Fortunately, there was no spillage this time. Just a few minutes ago, I received the other 3 items… I order the “Sea Breeze,” astringent, and the bottle was less than HALF FULL! At first I thought that it had spilled during transit, however; that is NOT the case! The top was completely closed and tight, there were no punctures anywhere on bottle, and the box was not stained and sans the smell that the astringent would’ve left. I’ve added pictures of the aforesaid. Do better Sally’s!
Olga
I have been a client of this company for 20 years, but they do not value their customers and do not take into account the interests of even their customers. I made a purchase online, which they lost, but the money was not returned to me and nothing was offered, only expressed their regrets. Therefore, I will never use their services again and deactivated my membership in this company.
