Sally BeautyReviews of sallybeauty.com

They are not equipped to handle an E-Commerce business. Accept orders without knowing if there is stock. Online checkout system is incapable of differentiating between billing and shipping address. Tracking system does not provide accurate ETA or tracking in transit. Unable to intercept packages shipped to wrong addresses (even when addresses provided at order entry are correct). Customer Service not able to make judgement calls. Slow to troubleshoot. NOT Problem Solver. They are using an antiquated supply chain system.

Soon after placing an order, my pay pal account was charged. Usually with online orders the merchants , processes and ships the item/s before charging your card. Not only Sally Beauty charged my paypal account immediately, I received an email 3 days later informing me that the order is delayed with unknown status as to when the new promised delivery date will be. When I went on site to email customer service, I noticed that the status was " in process" , meaning it had not even been shipped .So I requested to cancel my order. The response comes next day saying they will not cancel the order ! The following day I received notice that they had trouble charging my credit card!! When in fact I paid with pay pal not CC. They are a bunch of liars. Yesterday I get another email saying they resolved my CC issue, and the order is shipped and gave tracking record. I went on he site today and they still show my order " in process" and not shipped. Further it says , they will ship items separately and tough my order qualified for free shipping, I may be charged ! I 'll never order from them again and as a matter of fact I'll never be their customer. I ordered online, because last time I went to an actual Sally's store, which is an hour away, the items( hair color) I bought were used ! half the color was gone with stain on the tip of the tubes and yet put back on the shelf ! Since both the store and online have problems with decent customer servcie and policies, as described , I don't recommend them to anyone.

Sally's in Coral Spring #10304 have a employee that needs to be trained better for customer service roll your eyes at someone else's not me I purchased gloves didn't get my Professional Discount tells me she can't do anything about it call customer service which you can't get through to since all this covid-19 I been a customer for over 40 years And it keeps getting worse at Sally's I've seen people with bags of crap being returned you need to change things for the better don't add to the horrible customer service Rose also called her boss and said she also said basically to bad I will not be back at This sally's maybe none of them Good Luck that's why the stores are always empty

They have the absolute worst online customer service. I can't come in store due to living with someone who's high risk for COVID-19 so I tried twice to inquire about products but each time was met with a zero information, copy pasted unhelpful answer. They have a product recommendation subcategory for their customer support form BUT they give no help and no product recommendations, almost as if they don't want to help people actually make purchases...which is bizarre. What is customer service coming to these days? There are so many companies going this route, basically offering no customer service...and it's a mistake. I have zero confidence in your company now. You aren't willing to even recommend me your own products for sale to assist me in making a purchase! That is ABSURD. Beyond that, all customer service replies are sent via a "no reply" email so you can't respond to their unhelpful answer and be like, "Hey, you didn't actually give an answer...could I please receive an answer?" And you can't rate the help you received. You're left unheard and with no recourse. Look, I never leave reviews on these kinds of sites but I'm so fed up with this unhelpful "service" that I'm here to speak out. HELP YOUR CUSTOMERS. Ignoring customers is not a good business practice. Yes, it takes more effort and money to provide decent customer service...but you will get more repeat customers and more new customers rather than bleeding customers.

I was the manager of Sally’s on 5th st reading pa for 16 years and loved everyday of it and made that store what it is. To bad they had a dm their that drove out all the long term managers. The only complaint I have is how can they bag your items and never tell you that you pay for the brown bag. Their are no plastic bags anymore. Isn’t it illegal to charge you and not ask you or tell you?

Worst company ever, white lake ,mi. Jeanette the manager is the worst with no customer service skills, if you ever have to return anything , good luck. Wont happen. Employees are untrained. BEWARE.

Love Sally's! The people at the yale store were so nice and helpful. The products they recommended were spectacular too!

Very bad customer service in Leeds Not just once or twice very untrained stff rude Shame My last visit was on sunday 25 /10/ 20 afternoon