Sally BeautyReviews of sallybeauty.com

They should get a 0 rating! On 4/25/2020 I placed an order and cancelled it a couple of hours later.5 days later $49.11 was taken out of my account. I never received the order or my money back. I call every day to be put on hold and about 45 minutes later I get disconnected. I have sent several e-mails and a letter to them. No response yet and it is now 5/28/2020. Don't order from them on line unless you have $$ to lose!

If I could give this 0 stars, I would. Over the last two months, I’ve placed 2 orders online. The first time, I was never given a tracking number and was never able to get a hold of customer service. I finally received my order after 2 and a half weeks but during that time, I was never given a tracking number to at least follow my package. The second order I placed was over 3 weeks ago and I have not yet received it, nor have I been given a tracking number. Their customer service is GARBAGE. I have sent them multiple emails with no response, and I have tried calling on several different occasions of which I was hung up on each time. I understand that during covid 19 there are major shipping delays, especially since o live in Canada, but the fact that they don’t even provide a tracking number to see what is going on is honestly so disappointing. As I said, I live in Canada, but when I use their Canadian site, their products are advertised in American dollars and after you place an order, it is converted to Canadian. This was quite a shock when I was paying more than what was advertised when I placed my order originally. They should at least advertise on their website that the rates are still in USD. I don’t mind the price but it’s almost misleading since I was shopping on the Canadian site. Anyways, I am super dissapointed and at this point, I’ve lost all hope that my order will even come because it’s been so long with no tracking information and I feel like they just screwed me out of my money. Would NOT recommend buying from Sally’s online. Total disaster. GARBAGE customer service.

I ordered two packets of bleach and an eye liner. The bleach took a week and a a half to get to me, and the eyeliner I haven't received a month. I contacted customer service and they hung up on me several times because of 'connection issues'. I sent several emails and received nothing back. Don't order from Sally's online, they will take your money and give you nothing in return. I'd really love my money returned for the eyeliner I bought, but I can't even get a hold of customer service. So I'm just going to consider the money stolen.

The customer service at the Winterburn store was, by far, the worst I’ve experienced in retail. The cashiers seemed to be rushing us out and pushing us to hurry up. They were unfriendly and rude to my daughter and I. I won’t go back and will discourage others from going there as well.

Such a scam. If you do not have something in stock mark it SOLD OUT! do not try to sell what you do not have. Ordered 12 items and received only 9 in my box. I ordered 2 bleach packets and face conclear which were not in my box. I spent $30! and only received $15 worth of my order. I tried making an online inquiry, and still no response. I tried calling their customer service and they just hang up. I've ordered from them once before and this was not the case. At least send me the items you didn't in the first place or refund me $15 dollars! NOW I will never place an order with SALLY BEAUTY ever again!

I placed an order on Sally's website before reading some of the negative reviews, so I was definitely skeptical after reading what some customers had to say. However, Sally's shipped my order rather quickly and I am very happy that I shopped online with them! I've been going to Sally's since I was a little girl with my mom. I'm a Black woman with relaxed hair, so it is not easy finding the right hair products that work for me, especially with so many companies catering to natural hair nowadays. Sally's has good options for hair and nail products and has done so for years. During COVID-19, ordering online from other companies has been VERY stressful and I have been scammed quite a bit, but I am so very thankful that Sally's is a reliable online store that shipped my items as promised. Everything in my shipment was correct, nothing was missing or damaged (so thankful!). My only recommendation would be for Sally's to possibly be more diligent about informing customers about their orders, such as letting us know if it is still processing or giving an accurate date of when the order will be shipped out. However, not all online retailers will update you daily about your order and there really is no need most times. Once you have a tracking number, you can just keep yourself updated with the shipping carrier. Plus, Sally's did inform me when my order was shipped, and if I can remember correctly, I think they also informed me of when it had been delivered. I will definitely be ordering again from Sally's and once again I appreciate them getting my order correct and packaging all of the items very well :). XOXO

Placed a online order weeks ago no tracking still!!!! No customer service! No response to calls or emails at all ! never again!!!!!!! I purchased quite a few supplies and still haven't received anything! now I'm gonna have to call my bank to sort this out because, I tried to cancel this order but can't get any assistance. They even said they'd ship items separately or even from my local store! That never happened but they wasted zero minutes to take the monies from my account! I understand due to the pandemic things are behind. But I've ordered from places during this time and they will not charge my debit until items are processed and shipped! and even then their customer service and shipping was professional with limited employees! I've been a cosmetologist over 25 years and have always relied on Sally's for products.this experience have changed my whole perspective on ever doing business with them or referring clients or stylists to patronize this establishment in the future !

I ordered over $100 worth of hair dye and some gloves and only received the gloves. Could not track my package even though I understood some items may ship separately, but all items have the same tracking number that didnt work. Tried contacting multiple times and they do not respond. I get things are tough with the pandemic but do not offer products you do not have to sell and be honest with your customers instead of ripping them off. Not getting what we paid for or even a refund is not acceptable. Do not buy online from Sally's.