Sally BeautyReviews of sallybeauty.com

Hi lads same deal no order received after 2 weeks can't get through to the number provided and no reply from emails What a bunch of cowboys Has anyone got a number I can call from Ireland that will actually work??

Ordered 6 things on sallys, tried checking the status and said in progress a week later ,till 3 days ago i received 3 items only, i called and they said the barely created the label after a week, NEVER ordering online again, im so dissapointed i needed everything i odered within that week now i cant even dye my hair and now i have to wait two more weeks

THEY DON'T EVEN DESERVE ONE STAR I WILL NEVER EVER EVER EVER EVER EVER ORDER FROM SALLY'S AGAIN. I PLACED AN ORDER AND I'M MISSING HALF OF MY ORDER. THE MISSING ITEMS ARE THE REASON WHY I PLACED THE ORDER TO BEGIN WITH, HAD I KNOWN THOSE ITEMS WERE NOT GOING TO BE SENT I WOULD NOT HAVE GOTTEN ANYTHING. WHAT A WASTE OF TIME & MONEY. SALLY'S BEAUTY SUPPLY CUSTOMER SERVICE ISN'T RELIABLE AT ALL . THEY DON'T REPLY TO YOUR EMAILS AND THEIR CUSTOMER SERVICE PHONE NUMBER IS NOT A GOOD WORKING NUMBER. ** WHAT A TOTAL RIP OFF**

It's been weeks since I ordered and I still don't know what's going on. I bought a ton of stuff to get the 'free' shipping. Thank god I didn't pay for the shipping - I would be even more upset than I am if that's possible. I've tried contacting them four times and they haven't answered once. I ordered 11 things and so far I've received 4 things in two separate packages. Yesterday I was supposed to get a delivery that was 2.2 pounds, so I thought maybe I was getting most of my order, but nope. I got one tube of color. It was .1 pounds at best. Not sure why it said 2.2 pounds. I have so many questions unanswered about all this. My entire order said 'in progress' for weeks and then two days ago I got one tracking number for my one thing. Now the entire order status says 'shipped'. So I have no idea whether or not I'm getting the other 7 things I ordered. That doesn't even make sense to write. I ordered it. I should know if it's coming. Also, among the things I ordered, I ordered two sets of curling rods to perm my hair... they sent one. That's helpful. Yesterday I had to use my highlighting color (the only other color I received so far was my husband's jet black) to do my hair because I couldn't wait any longer for my actual color to come in. I can't express how poor the customer service is and how stressful this whole ordering process has been. At least reading through these reviews I know I'm not alone. I will never order from Sally Beauty again.

Horrible experience! Nothing on their site works as expected. Then they don't send you the entire order and GOUGE you on the shipping. I got a bottle of developer, listed on the web site for $6, but after the shipping (and a little for taxes) it cost me $26! I bought 3 bottles of dye and another bottle of developer for the $16 in shipping. To me, that made sense. But when they didn't send the rest of the order they still charged me the full $16 in shipping as if I was getting the full order. Horrible horrible service! That's crooked! When I tried to call them and ask why, their phone system hangs up on you! Try to email them, and guess what... they NEVER answer! These guys should be avoided!

Sally Canada Online..very disappointing I ordered a bunch of things from Sally Canada online about 5 weeks ago and still have not received my shipment. The "status" says "in progress" and no tracking available which is what it has said since day one. I have emailed 3 times with no response as well. I am so disappointed. It's my first time ordering from them, but it will never happen again. For now, I continue to waste my time trying to find out where my items are.

I wish everyone could order through our Sterling Heights, MI Sallys store. I did a phone order, small one, drove up about 15 minutes later, called the store number on the window, received my order, correct and quickly. During this Covid 19 challenge, this store takes top honors in my book. Great service, employee wore a mask, gloves, I showed my ID, she had my items, bagged in a bin. She was kind and respectful. She represented her company so well. I am making an order right now for my out of town daughter to pick up in this same manner and she will be surprised for her birthday 🎉

I wouldn’t even give them one star. It was my first time ordering from Sally and ordered 18 items and only received 4 items on my list. Perhaps they could have given me a call to let me know the other items were out of stock or perhaps put them as out of stock before I ordered them! I would have canceled my order. I have the developer but no hair dye.!?! Then called 11 times and was automatically disconnected. Then spoke to someone and they sounded very unpleasant as if I was disturbing them greatly. Very unprofessional. Very disappointed.