SaltpoolstoreReviews of saltpoolstore.com

ZERO STARS! Salt Pool Store is nothing but a scam. 0 customer support, 100% aggravation!

Stay away from this company! They do not warranty their products. Just try calling their number1-888-874-2120. None of the prompt's work. You will get a person on the phone 1 out of 10 calls. Once you do and give them the reason for call, they will say hold while I check on this for you and they never return and hang up. I am completely feed up with trying to get a replacement. I am now going to get a lawyer to make contact with them. Its completely crazy how they treat customers after purchase.

The salt cell is still running after 6 months, so I didn't give them a rating of 1. However, I did get a bill from fedex, after purchasing the salt cell 6 months ago, for the custom's charges that these shysters' didn't pay or make me aware of at the time of purchase. I'll never visit this site again and recommend that you don't either.

I bought a T-15 salt cell that came with a 5 year warranty. Product failed after 15 months. Filed a claim twice on this product purchase on SaltPoolStores' warranty portal and received an email after each filing claiming they would get back to me as soon as possible. It has been nearly a month and they have still not responded.

Like everyone else here, their product does not last and when attempting to submit a warranty claim, you get no response. Just stay away.

I purchased a Platinum Edition Replacement Salt Cell T-9 for my Hayward Goldline AquaRite 900 (~25,000-gallon pool) from Salt Pool Store on June 25, 2023 (Order #SPS64492) for $309.99. The prominent 5-year warranty advertised on saltpoolstore.com was the main reason I chose them - I viewed and relied on that ad multiple times before buying. The cell failed in June 2025 after ~2 years. Symptoms: average salinity 300 ppm (test strips ~3,000 ppm), instant -0 ppm, amperage 0.00A (no chlorine), voltage 32.4V, temp 90–93°F, output 75%, no “No Flow” despite good flow (2000–3450 RPM >15 GPM min), AL-0 cell, r1.59 software - clear dead cell. Filed warranty claim July 1, 2025 with diagnostics / photos. July 11 they said ship it. I shipped July 17 via USPS Tracking #9536 1123 9536 5198 1396 65 (delivered). Complete silence over 8 months as of March 10, 2026. Follow-up emails ignored, phone calls dead air after 2+ min, early March formal demand (confirm Mar 7, ship Mar 11) - zero reply. This matches Salt Pool Store's pattern exactly. BBB (saltpoolstore.com, Atlanta GA with Knoxville TN ties): F rating, not accredited, “Pattern of Complaints,” 286 complaints last 3 years, 141 last 12 months - mostly warranty non-fulfillment after shipping cells, ignored communication. Trustpilot / Sitejabber ~1.1 / 5; hundreds call the 5-year warranty bait for early failures and scam support. With my pool opening April 4, 2026 I was forced to buy genuine Hayward TCELL925 elsewhere (~$700–$900) to save the season. The extra cost, wasted time chasing them, stress, and overall frustration are outrageous. Now filing BBB complaint and small-claims under Magnuson-Moss Warranty Act for refund + costs. Do not buy from saltpoolstore.com - their advertised “5-year warranty” is deceptive advertising meant to lure customers in. Save yourself the headache and money by going with established, reputable pool suppliers who actually stand behind what they sell from the start.

THIS PLACE IS A SCAM - I ordered a salt cell replacement online - they didn't send the right one - no customer service - phones unanswered. I got a bill from fed ex for shipping payment.

We have a warranty problem our salt cell is bad and only have it for a year and a half we filled the warranty form and waited for 48 hrs and no response then we send a follow up email and no response then we try to call lo luck there either we even tried to chat and nothing this company is a scam please don’t use this company save your money