Bad
Based on 206 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaltPoolStore.com are the experts in salt systems and salt cell replacements, with a great range of products at the best prices.
Saltpoolstore (saltpoolstore.com) has 206 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
206 approved reviews, newest moderated first
RRL
I stupidly ordered two salt cells from this company! The first one lasted 2 years and didn't think I had a warranty so I ordered another one! WOW how dumb! The second one failed to accurately read the salt level after 1 month! Cant get anyone on the phone, the chat is a joke, and I have been emailing until I am blue in the face! Terrible customer service and products! Buyer beware of this scam of a company!
Kevin M.
This website is a total scam. Their salt cells last about a year, and then when you try to get support it's impossible to get any response.
Brandy Y.
I would give them negative 100 stars if I could. Their products do not last more than 2 years and they are absolutely impossible to get in touch with. You will be lucky to get more than a year out of the cell, just in time for your full warranty to expire. They claim to give a 5 year warranty but that isn't true...after one year you end up paying a discounted rate for a new cell. I have had 3 go bad within a year that were all under warranty. The one I received in September stopped working in April and they will not respond to emails, warranty requests, or phone calls. Ive waited on hold for up to 20 minutes and then Im disconnected. Spend the extra money and buy from a company that doesn't scam you and sell garbage products. Their products are terrible and their customer service is even worse. Absolutely criminal that someone can actually run a company like this an continue to screw customers over.
Unhappy
Salt generator lasted less than 1 year. Warranty is worthless, beware buy at your own risk.
Michael B.
I had purchased a salt cell chlorinator, and It was not generating chlorine to specs I returned it in October for warrantee consideration and have not heard any response from them I spoke to an agent aa month or so ago and they have still not gotten back to me. Any attempt to contact by phone is a 2 ring disconnect.
Jim K.
I purchased a salt cell generator from the salt pool store 5 months ago. It does not generate chlorine as it is supposed to. Their warranty department will not honor their 5 year warranty. I highly advise you not to purchase anything from the salt pool store. They have terrible customer service.
Sherry V.
Horrible company. They don’t honor their warranty after a year of using a cell and it breaks. Then give you the run around after you get phone of someone. Then they block your number. I don’t even know how they can still be on business. Wish we would have researched them more before purchasing.
LAWRENCE D.
Just like all of the reviews state, this is the worst company to deal with, EVER!! Fake warranty with ZERO customer support. They act like your warranty claim is being reviewed when the reality is NO WARRANTY. Blatant lies is all you will get. 60+ days since warranty request submitted--STILL NO RESPONSE
