Bad
Based on 206 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaltPoolStore.com are the experts in salt systems and salt cell replacements, with a great range of products at the best prices.
Saltpoolstore (saltpoolstore.com) has 206 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
206 approved reviews, newest moderated first
Cindy O.
Salt cell was leaking in multiple spots after4 months. I returned for replacement. They received old cell and then sent a FedEx shipping notification that a label was created but have never received replacement salt cell. No one answers phone or emails. Lost $370 as it’s been 5 months now and no reply
CHARLESJ
Do not buy from this company unless you like throwing your money away. I ordered a salt pool cell, which arrived cracked and spewing water everywhere. After several emails, they finally said to return it, and I did. They printed a shipping label on Fedex but never shipped the product- 5 months later, I am still trying to get my money refunded. Just to let you know, they do not answer the phone.
Alan C.
I purchased a platinum salt cell which seemed like a good option. The cell lasted a little over a year. I filed a warranty claim and they responded so I sent in the salt cell as directed. Now, I can't get them to respond and it's been almost 3 weeks. No email and it appears the phone has been disconnected. Stay away!!!!
Toni B.
In May 2023 I bought a Platinum Edition Replacement Salt Cell for Hayward T-CELL-15 | 40,000 Gallons | 5-Year Warranty. It stopped working in less than one year. I contacted Saltpoolstore and was told to file a warranty request on-line. I did this well over a month ago. I got an email saying they recd it, since I have heard nothing. I have emailed, chatted, called. Nothing! They DO NOT honor warranties and do not respond. I am out $400, and will be taking legal action, even if it costs me $400!
Yo M.
Don’t buy anything! Warranty & return is fraud. T-Cells are fake! Six months in with NO request daily!
Ken B.
What went wrong?? I have had practically the same experience with this company that many others have had. Just read all the other reviews. This is absolutely the worst company to honor their warranty and for customer service. Bought the Platinum cell in June 2023. It lasted til early Nov 2024. Started showing "Hot" on the display board for the water temperature. I contacted the company and was told they would do 1 of 2 things. Either replace the cell or send a new temp sensor that I could replace myself. They sent instructions along with pics of replacing so I thought maybe that would be the easiest way to go. New sensor arrived in a week and I installed it. It did nothing to fix the problem so I contacted them about the procedure for returning the cell for warranty replacement. They just stopped corresponding and when called I either got a busy signal? or the called was auto answered and then was disconnected. This week after finally getting in touch with them they sent an email stating that I should send the cell back to them in Traverse City, MI at my expense of course. They would then evaluate the cell and let me know what they will do. They suggested I go to my local pool store and BUY a piece of pipe to put in place of the cell so that I can still operate the pump without the cell in place and to add chlorine manually to keep the pool chemicals correct. I told them I will not send the cell back until they have sent a replacement to install. Waiting to hear back, which I don't think they will respond. I would have given them ZERO stars if possible.
Alvaro
Salt cell stopped working after 2 months. Once you send back the unit for replacement under warranty they do not longer contact you. This company is a scam. Do not buy from them!!
Gerald R.
OMG!!!!! I should have read the reviews. Ordered a salt cell and installed it. It has a cracked housing. Spoke to Crystal, she said to send an email with photos. NO RESPONSE! Now when I call they hang up on me. Who are these people?
