SAM DirectoryReviews of sam.directory

Sam Directory charged my company $597 to file and update Sam.gov registration. This company is a SCAM. Our information was never filed and we were doing business for 2 years under the impression we were current. SCAM BEWARE! REGISTRATION IS FREE ON SAM.GOV!

SAM Directory uses deceptive billing practices. My business performs some federal contract work, and during the registration process I was directed to use SAM Directory to register my business. To be fair, they did complete the initial registration service they advertise. However, when it came time to cancel my annual subscription, the experience became extremely frustrating. I received a notice only 5 days before my subscription was set to renew for $597. I immediately logged into my account but was unable to find any option to cancel the subscription. I then emailed their support team and received no response. Over the next four days, I called their customer service line and spoke with a representative each time. In every call I was told that “someone would get back to me.” They took down my information repeatedly, but no one ever followed up and my cancellation request was never processed. Despite my repeated attempts to cancel and my direct instructions not to renew, my card was still charged $597. Based on my experience, the cancellation process appears intentionally difficult and unresponsive. I would strongly recommend that businesses avoid using this service. Legitimate businesses do not operate this way.

Thought it was a US Government site, wasted half hour filling out LONG questionnaire then BOOM pay your choice of $597 or $997. Realized my mistake and went to SAM.gov and did the same thing in 15 munutes for free. Regret giving them my checking account information, hope they aren't criminals straight up who will misuse it.