Sameday Health Reviews | Read Customer Reviews of samedayhealth.com

Sameday Health Reviews | Read Customer Reviews of samedayhealth.com

Sameday Health reviews

1,793 approved reviews, newest moderated first

Abhishek J.
Jul 22, 2022
I have been to this Hoboken location…
I have been to this Hoboken location twice with kids and the experience has been so pleasant, which says a lot since we were getting Covid tested. They are very quick and friendly. They are consistent with their turnaround time (or better). This will now be my go to.
Reply from Sameday HealthJul 25, 2022
Good morning, thank you for the 5 stars and the wonderful review! We greatly appreciate your feedback and are so happy you've enjoyed your visits. Come back again soon!
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JasonJohnson
Jun 23, 2022
Fast and Easy
Fast and Easy. Thank you so much
Reply from Sameday HealthJun 27, 2022
We appreciate you taking the time to leave us a review!
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Kazuo Y.
Jun 17, 2022
Amazing staff, super clean facility!
Staff in Williamsburg location are so nice and professional - I am definitely going back there for another IV drip!!
Reply from Sameday HealthJun 17, 2022
Hello, thank you so much for the 5 stars and amazing review! We are very happy that you enjoyed working with our Williamsburg staff and our IV Drip Therapy. It is always fantastic reading about client's experiences, and we hope to see you again for many more! Have a great day!
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Montmartre G.
Jun 15, 2022
They were professional & very helpful!
They were professional & very helpful!
Reply from Sameday HealthJun 16, 2022
Good morning, thank you so much for the 5 stars and the wonderful review. We greatly appreciate your feedback and are very happy to read that you enjoyed working with us. Looking forward to your next visit!
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Bug
Jun 4, 2022
Late in opening clinic
My test was scheduled for 8AM at the Wheaton Westfield Mall in Maryland. Workers didn’t unlock the clinic until 8:17. There seemed to be no rush on the part of the worker who just strolled up to unlock the gate. It’s unprofessional to open later than your first appointment.
Reply from Sameday HealthJun 4, 2022
Good morning, thank you for taking the time to write this review. We are so sorry that the clinic opened late and did not work to rectify the situation. It is highly unprofessional and does not reflect our values as a company. I have flagged this review to my manager and we are working to investigate what happened. One of our representatives will also be reaching out to initiate a refund for the inconvenience. We greatly appreciate your feedback and hope you have a nice day.
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Hector V.
May 31, 2022
Quick and easy process
Quick and easy process
Reply from Sameday HealthMay 31, 2022
Thank you so much for the 5 stars! We hope to see you again soon!
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Ann A.
May 26, 2022
So disappointed
So disappointed. The healthcare provider didn't have the equipment for a video call, offered to do just audio. There was no alternative professional with the proper equipment. I cancelled and will seek better service elsewhere. This was in the DC location.
Reply from Sameday HealthMay 27, 2022
Hello, thank you for taking the time to write this review. We are very sorry that you were not able to complete your appointment because of our provider. If you need a refund, please contact Customer Support at [email protected] or (310) 697-8126. I will also elevate this to the Virtual Care team so that they can address these issues. We greatly appreciate your feedback and hope you have a nice day.
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Maria M.
May 21, 2022
False advertising for Travel; cancellation fee even though we showed up!!
They advertise PCR tests for travel. So we scheduled an appointment for travel to Japan, paid $175 and showed up to the appointment. They then said they don’t do this for Japan and would not give us a refund. They made us call customer service who said they would refund it but that they would charge us $35 for a cancelled appointment, which we showed up to! Ridiculous! UPDATE: The company reached out and refunded after my review.
Reply from Sameday HealthMay 23, 2022
Good morning, thank you for taking the time to write this review. We are very sorry for the stress and confusion caused by our staff. Our tests are not accepted in Japan because we perform mid-turbinate nasal swabs and Japan requires nasopharyngeal swabs. There is a notice for clients when they are about to pay for their appointment that our tests are not accepted there, in Hawaii, or some Caribbean islands, but some people do miss it. We would like to work to get a full refund together for you, and apologize that our Customer Support team charged the cancellation fee. You clearly did not cancel your appointment, but merely came to our clinic to find out the test does not meet your needs. Could you please email [email protected] with your name, date of birth, and email used for the appointment? Thank you for your feedback and we will be looking for your email. Have a nice day.
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